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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Empowered by deep learning algorithms, Hikvision AcuSense technology brings human or vehicle target classification alarms to front- and back-end devices. The system can greatly reduce false alarms generated by targets other than humans or vehicles, vastly improving alarm efficiency and effectiveness.
• Excellent low-light performance with Powered-by-DarkFighter technology
• High quality imaging with 5 MP resolution
• Lens Type and FOV: 2.7 to 13.5 mm: horizontal FOV 101° to 31°, vertical FOV 72.2° to 23.4°, diagonal FOV 138.8° to 39.8°
• Efficient H.265+ compression technology
• False alarm reduction through human and vehicle target classification based on deep learning
• IR Range: Up to 197 ft (60 m)
• Water and dust resistant (IP67) and vandal-resistant (IK10)
Camera
Image Sensor
1/2.7 Progressive Scan CMOS
Min. Illumination
0.002 Lux at (f/1.4, AGC on), 0 Lux with IR on
Shutter Speed
1/3 s to 1/100,000 s
Slow Shutter
Yes
P/N
P/N
Wide Dynamic Range
120 dB
Day/Night
ICR Cut
Angle Adjustment
Pan: 0o to 355o, tilt: 0o to 90o, rotate: 0o to 360o
Flash Memory
8 GB
RAM
512 MB
Lens
Iris Type
Auto-Iris
Lens Mount
diameter 14
Lens Type and FOV
2.7 to 13.5 mm: horizontal FOV 101o to 31o, vertical FOV 72.2o to 23.4o, diagonal FOV 138.8o to 39.8o
Aperture
f/1.4
DORI
DORI
D: 64 m, O: 25 m, R: 12 m, I: 6 m
Illuminator
IR Range
Up to 197 ft (60 m)
Wavelength
850 nm
Video
Max. Resolution
2592 x 1944
Main Stream
50 Hz: 20 fps (2592 x 1944)
25 fps (2688 x 1520, 2304 x 1296, 1920 x 1080, 1280 x 720)
60 Hz: 20 fps (2592 x 1944)
30 fps (2688 x 1520, 2304 x 1296, 1920 x 1080, 1280 x 720)
Sub-Stream
50 Hz: 25 fps (640 x 480, 640 x 360, 320 x 240)
60 Hz: 30 fps (640 x 480, 640 x 360, 320 x 240)
Third Stream
50 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
60 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
Fourth Stream
50 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
60 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
- Fourth stream is supported under certain settings.
Fourth Stream
50 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
60 Hz: 15 fps (1280 x 720, 640 x 480, 640 x 360, 320 x 240)
- Fourth stream is supported under certain settings.
Video Bit Rate
32 Kbps to 8 Mbps
H.264 Type
Baseline Profile/Main Profile/High Profile
H.265 Type
Main Profile
H.264+
Main stream supports
H.265+
Main stream supports
Bit Rate Control
CBR/VBR
Scalable Video Coding (SVC)
H.265 and H.264 support
Region of Interest (ROI)
5 fixed regions for main stream and sub-stream
e-PTZ
Supports Preset and Patrol settings
- Only the fourth stream supports this function.
Audio
Environment Noise Filtering
Yes
Audio Sampling Rate
8 kHz/16 kHz/32 kHz/44.1 kHz/48 kHz
Audio Compression
G.711ulaw/G.711alaw/G.722.1/G.726/MP2L2/PCM/MP3
Audio Bit Rate
64 Kbps (G.711ulaw/G.711alaw)/16 Kbps (G.722.1)/16 Kbps (G.726)/32192 Kbps (MP2L2)/8320 Kbps (MP3)
Related products
New Arrivals
Full product warranty
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