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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.• Monocoque carbon fiber frame design
• High torque motors supporting cameras up to 30 lbs
• Fine tune balancing for precision control
• Self-heating hot swappable batteries
• On board power for camera and accessories
• Integrated camera controls
• Built-in GPS & compatible with DJI A3 Flight Controller
Built-In Functions
Operation Modes
-Underslung Mode
-Upright Mode
-Briefcase Mode
-Handheld, Car Mount, Aerial, Tripod, Steadicam Mode
Built-in, independent IMU module
DJI Advanced 32-Bit ARM Processor
DJI Specialized Gimbal Drive Motors with Encoders
Dual Battery System
Bluetooth Module
D-Bus Receiver Supported
2.4 GHz/5.8 GHz Receiver
Temperature Sensors
Built-in Touch Panel
Built-in GPS
USB Type-C Connection
Power and Video Signal through Slip Ring
Working Current
Static current: 300 mA (at 22.8 V)
Dynamic current: 500 mA (at 22.8 V)
Locked motor current: Max 15 A (at 22.8 V)
Run Time
8 hours
2.5 hours (when powering gimbal, camera and accessories at the same time)
Operating Temperature
-4oF - 122oF (-20oC - 50oC)
Camera Tray Dimensions
Maximum depth from the center of gravity on camera base plate: 245 mm
Maximum height measured from top of the camera base plate: 165 mm
Maximum width: 180 mm
Accessory Power Connections
14.4 V x 4 Camera Cage (Combined 8 A), 12.6 V x 2 Pan Motor (Combined 4 A), 12.6 V x1 P-Tap (8 A)
GCU Input Power
Intelligent Battery: 4280 mAh-22.8 V
Connections
2.4 GHz/5.8 GHz Remote Control, Bluetooth 4.0, US Type-C
PC Assistant Software Requirements
Windows 7 or above, Mac OS X 10.11 or above
Mobile Assistant Software Requirements
iOS 9 or above, Android 4.4 or above
Load Weight (Reference Value)
30 lbs (13.6 kg)
Angular Vibration Range
+/- 0.02o
Maximum Controlled Rotation Speed
Pan axis: 400o/s
Tilt axis: 360o/s
Roll axis: 360o/s
Mechanical Endpoint Range
Pan axis control: 360o continuous rotation
Tilt axis control: +/-135o
Roll axis control: +/-220o
Controlled Rotation Range
Pan axis control: 360o continuous rotation
Tilt axis control: +45o to -135o
Roll axis control: +/-45o
in the box
DJI Ronin 2 Gimbal
Grip
Remote Controller
2 x TB50 Intelligent Batteries
Dual TB50 Battery Mount
Battery Charger
Quad Charging Hub
Battery Charger Power Cable
Ronin 2 Power Hub
Protective Case
Hex Tool
Camera Top Cross Bar
Camera Base Plate
Accessory Mount
2 x 15mm Rod
15mm Focus Rod Mount
Ronin 2 Universal Mount
Top Mounting Block
MotionBlock
ARRI ALEXA Mini Power Cable
ARRI ALEXA Mini Start/Stop Cable
RED Power Cable
RED RCP Control Cable
Ronin 2 Power Cable
2-Pin Power Cable
DC Power Cable
Triple D-Tap Breakout Box
SDI-In Cable
SDI-Out Cable
USB Type-C Data Cable
UART to D-BUS Cable
Item Dimension (L inchxW inchxH inch)
34 x 14 x 25
Weight
72.00 lb
Warranty Information
1 Year
Related products
New Arrivals
Full product warranty
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