Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico. Material
Aluminum Alloy
Lens
6x 200oF2.4 Fisheye Lenses
Photo
7680 x 7680(3D)/ 7680 x 3840(2D)
Video
7680 7680 at 30 FPS (8K 3D)
7680 x 3840 at 60 FPS (8K 2D)
6400 x 6400 at 60 FPS (6K 3D/2D)
3840 x 3840 at 120 FPS (4K 3D/2D Binning)
Photo Format
JPEG / DNG
Video Format
mp4
Video Codec
H264 or H265 when stitching in post, H264 for on-device stitching
Live-Stream Modes
On-device direct stream,Custom server,HDMI output
Supported Live-stream
Protocols
rtsp,rtmp,hls
Storage
6 TF Card+1 SD Card
ISO Range
100-6400
Exposure Modes
Auto,Manual,Lens-by-Lens Custom,Shutter Priority
(only for photos), ISO Priority (only for photos)
White Balance Mode
Auto,Manual
Photo Modes
Single Shot/ 10-Shot Burst / Auto Exposure Bracket / Time-Lapse
(Saving in RAW format supported for all photo modes)
Recording modes
Normal /High FPS Mode(Binning)
(All recording modes support I-log for coloring in post and some modes support DOL-HDR)
Per-lens bitrate
Up to 120Mbps
Power standard
12V 5A
Power capacity
5100mAh
Operating temperature
0-40oC
Storage temperature
-20 to40oC
WiFi
802.11 b/g/n,2.4GHz, Transmission range in unobstructed environment is more than or equal to 20m
30 FPS preview transmission range 0 to5m
Ethernet port
supported
Built-in Mic
4 mono mics
Audio format
AAC
360 Audio
Ambisonic audio supported
Gyroscope
9-axis gyroscope
Stabilization
FlowState stabilization
Stitching Algorithm
Optical Flow / Template
Supported OS
Windows / Mac / iOS / Android
Item Dimension (L"xW"xH")
17 x 8 x 14
Weight
14.00 LB
Warranty Information
1 Year