Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Be ready in an instant for your video calls, online lessons, or web interviews (even the last-minute ones)! The Creative Live! Cam Sync 1080p V2 is UVC compliant and works with most of the popular video conferencing applications—just plug it in and put your best self forward!
SIMPLIFY THE WAY YOU COMMUNICATE
As we settle into the new normal, our time spent on video calls has increased tremendously, and it's not without its set of woes. And really, shouldn't we be focusing on our online meetings instead of fumbling over mic mute control or worrying about our background noise?
Our SmartComms Kit was developed to fix these WFH woes for Windows 10 users—by simplifying the way we communicate online via a suite of smart communication features.
SPEAK FREELY WITH AUTO MUTE
It can be embarrassing when you get caught off guard while switching between screens during a Zoom meeting, and struggling to unmute yourself when it's your turn to speak. Especially during video calls where everyone's looking at each other within close proximity, even the slightest movement and facial expression are magnified to everyone else in the call. To relieve yourself from these uncomfortable moments, or for educators—to free up your hands while conducting an online lesson to your students, we designed the VoiceDetect feature.
Color
Product Color: Black
Lens Cover: Black
Microphone
Omni-directional integrated dual digital MEMS microphone array
Interface
LED Indicators: White
USB 2.0
Plug and Play UVC (USB Video device Class) compliant
Cable Length: 1.8 meters (5.9 ft)
USB-A connector
Tripod mounting capable: Yes
Imaging
Sensor Technology: CMOS
Full HD (1920 x 1080) 2MP image sensor
Video resolution:
MJPG- 1080P 30 FPS / 720P 30 FPS YUY2- 1080P 5 FPS, 720P 10 FPS
Output format: YUY2 / MJPG
Frame rate: Up to 30 FPS at 1080p quality
Picture capture resolution:
1920x1080 /1280x720
Picture capture format: BMP / JPG
FOV: 77o diagonal
Focus range: 500 mm / 50 cm to infinity. 600 mm / 60 cm for optimum focus
Flicker control: 50 Hz or 60 Hz
Operating Temperature
-10 - 40oC
SYSTEM REQUIREMENTS
Webcam:
Compatible with operating system that are UVC compliant
Windows
Intel CoreTM or AMD Ryzen equivalent processor
Intel, AMD, or 100% compatible motherboard
Microsoft Windows 10 32 / 64-bit
4 GB RAM
>600 MB of free hard disk space
Available USB 2.0 / USB 3.0 port
Available USB-A port
Mac
Mac running macOS 10.14 or higher
4 GB RAM
>600 MB of free hard disk space
Available USB 2.0 / USB 3.0 port
Available USB-A port
Chrome OS
Chrome OS version 56 and above (2017 onwards)
2 GB RAM
Available USB 2.0 / USB 3.0 port
Available USB-A port
Xbox One X/S
Firmware Ver 10 or newer
Available USB port: Requires an available USB-A port
Downloadable Software (Creative app)
VoiceDetect and NoiseClean-out are part of the SmartComms Kits suite of smart communication features and are accessible via the Creative app for Microsoft Windows 10 32 / 64-bit (Version 1703) and above.
PACKAGE CONTENTS
1 x Creative Live Cam Sync 1080p V2
1 x SmartComms Leaflet
1 x Quick Start Guide
Item Dimension (L inchxW inchxH inch)
5 x 4 x 3
Weight
1.00 lb
Warranty Information
1 year