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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The stratus Duo brings a true wireless console gaming experience to Android, Windows, VR, and more. Use Bluetooth for setup-free gaming on Android mobile devices, or swap to 2.4GHz wireless to play on Windows and 5, 000+ controller-enabled games on steam. Stratus duo's high-performance joysticks and triggers register inputs faster and more accurately than touchscreens and standard controllers. A rechargeable lithium ion battery provides 20+ hours of battery life, so you can easily play wherever you go.
- Fortnite Ready on Android - A true console experience on Android mobile with software free setup. Just pair and play
- 2.4 GHz Wireless - Lag free gaming on Windows and over 5,000 controller enabled titles on steam
- Bluetooth Wireless: Easily pair with Oculus Go, Gear VR, Android mobile devices, and more
- Rechargeable battery: 20+ hours of nonstop use, as well as the ability to play while charging
- High Quality Hardware: Comfortable full size ergonomic controller built to last a lifetime
- This product is tested and certified as Works With Chromebook, which means it meets Google's compatibility standards and works seamlessly with your Chromebook.
- This product works with devices capable of running the latest version of Chrome OS and has been certified to meet Google's compatibility standards. Google is not responsible for the operation of this product or its compliance with safety requirements. Android, Chromebook, and the Works With Chromebook badge are trademarks of Google LLC.
Whats included: Stratus Duo Controller, USB wireless adapter, Micro USB cable, Product Information Guide, Download Stratus Duo Product Information Guide. SmartGrip Mobile Phone Holder is not included and its not required.
Enjoy Fortnite Mobile
Easily pair and play Fortnite Mobile and all controller-supported Android games with no additional software, so you can enjoy your favorite mobile games on-the-go.
Steam-Enabled
No drivers or software needed! Easily pair and play all 5000+ controller-enabled Steam games and enjoy full Steam Big Picture Mode and Steam Link support.
Two Controllers in One
With the flick of a switch, swap between 2.4GHz wireless for Windows, Chromebook, and Steam, and Bluetooth wireless for Android, Oculus Go, and Samsung Gear VR.
Trigger Design
Magnetic Hall Effect triggers are more durable than their traditional counterparts, maintaining their snappy and reliable performance over a lifetime of use.
High-Performance Hardware
The full size ergonomic design and clickable analog joysticks give you precision and performance, whether you're carefully aiming or button mashing.
20+ Hour Battery Life
A lithium-ion battery provides 20+ hours of nonstop playtime, and can also recharge while playing using the included Micro USB cable.
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