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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Get the ability to operate your home's entrance without a key and from your smartphone with the Kevo Touch-to-Open Smart Lock. The Kevo Convert smart lock conversion kit is easy to install, program and use as it simply replaces your existing deadbolt with a smart lock. You are able to enter your home without a key and with the use of the Bluetooth connectivity on your smartphone. It uses 4 AA batteries and even has a satin nickel finish to blend in with the look of your exterior. Fumbling for your keys is now a thing of the past.
- Featuring SmartKey Security, which protects against advanced break-in techniques and allows you to re-key your lock yourself in seconds
- Kevo Convert upgrades your existing single-cylinder deadbolt into a smart lock that you can control using your smart device (check device compatibility before purchase)
- Easily replace your current single-cylinder lock's interior hardware in minutes - your current lock's exterior hardware stays the same (check door lock compatibility before purchase)
- Download the Kevo app to lock or unlock your door, send digital eKeys, and track home access from your compatible iOS or Android smartphone (check list of compatible smartphones before purchase)
- Kevo Convert features an optional auto lock that will lock your door 30 seconds after unlocking for safety and peace of mind
- Use your phone to lock/unlock your Kevo Convert within Bluetooth range, or utilize a Kevo Plus hub to remotely lock or unlock your door from anywhere (available through the Kevo app)
- Your existing keys will still work as a back-up
- Convenient monitoring - view history of lock activity and receive notifications when guests arrive
- Auto lock (optional) 30 seconds after unlocking, Kevo convert will automatically lock your door for security and peace of mind
- Military grade encryption - Military grade PKI encryption that uses multiple levels of advanced security
- Remote access - add Kevo Plus gateway for remote Wi-Fi access from anywhere sold separately
- Works with other smart devices: Honeywell WiFi thermostats, ring doorbells, Skybell doorbells, and Kevo Skill for Alexa (requires Kevo Plus hub)
- Compatible with select standard single-cylinder deadbolts including Kwikset, Weiser, Schlage and Baldwin
- Requires Apple iOS 8 or higher and works with select Android 5.0 or higher devices
- Requires 4 AA batteries, purchased separately
- This single-cylinder deadbolt can be locked or unlocked by a key on the outside, or the turn piece on the inside
Kevo Convert now works with Alexa voice commands (requires Kevo Plus hub, sold separately). You can lock/unlock (PIN required) and check lock status.
Related products
New Arrivals
Full product warranty
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