Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to firstname.lastname@example.org, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
For Serrated Knives Only:
The Chef'sChoice Diamond Hone Manual Model 430 Serrated Knife Sharpener is easy to use and effective on any serrated knife including serrated fish fillet knives and forged serrated knives such as bread, tomato and steak knives. It also sharpens so-called "never-need-sharpening" serrated knives -- and improves their cutting performance.
A serrated edge becomes dull when:
The microscopically thin teeth become misaligned, dull and even fold over. As a result, food is torn and crushed instead of cut. The Chef'sChoice Serrated Knife Sharpener uses patented built-in conical roller guides that automatically establish the correct sharpening angle to properly realign and resharpen the serrated teeth. The user simply pulls the knife back and forth through the sharpener while holding the blade against the red roller guides. The rollers turn to confirm that the blade is properly positioned and the correct angle is being maintained.
All guesswork is eliminated. The resharpened knife glides through food cleanly with substantially less effort and without shredding and tearing.
The Model 430 Serrated Knife Sharpener uses a special diamond abrasive optimized for serrated knife sharpening. As a result, only microscopic amounts of metal are removed during the sharpening process. Tests have shown that, after hundreds of sharpenings with the Chef'sChoice Model 430, knives show minimal wear of the serrated edge teeth.
Since diamonds are the hardest and most efficient abrasive known, they will quickly sharpen any alloy. In addition, they do not 'load up'. Using a proprietary process perfected by EdgeCraft, diamond abrasives are permanently bonded to steel sharpening pads, which sharpen both sides of the serrated teeth simultaneously, quickly revitalizing the entire knife edge from blade tip to bolster or handle.
Serrated knives are essentially saws with teeth along the cutting edge. Depending on the manufacturer and intended use, the size, number, and shape of the teeth can vary widely. These teeth (serrations) may be ground into one or both sides of the edge. The cutting effectiveness of the serrations depends almost entirely on the sharpness of the prominent teeth.
It is not necessary to sharpen the scallops between the teeth, since, in general, they are not doing the cutting. The Model 430 is designed to straighten and sharpen the prominent teeth so they become ultra-sharp miniature blades or "micro-blades."
Compact, portable and lightweight, the Chef'sChoice Diamond Hone Manual Model 430 Serrated Knife Sharpener requires no electricity and is ideal for use in the home, vacation cottage, boat or trailer. No lubricants, water or sharpening oils are needed. Molded from a high-strength engineering plastic, the sharpener is sturdy with a "sure-grip" handle that gives the user a secure hold. Slip-resistant rubber feet hold it firmly to the work surface. In addition, the sharpener can be used right- or left-handed.
- It's a revolutionary manual sharpener for serrated and "never-need-sharpening" knives
- Realigns serrated edge and sharpens prominent teeth into razor-sharp "micro-blades"
- 100% diamond abrasives for fast results
- Precision roller guides for foolproof sharpening