Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Monterey 2 Gourmet Series Gas Grill
When it's time to feed that large crew, Magma's completely redesigned Monterey 2 Infrared Gourmet Series Gas Grill is here to take care of business.
With features usually only found in backyard grills, this versatile, portable, finely crafted grill is large enough to provide a banquet for even the hungriest crew. New features include: rounded edges for an elegant look, a dynamic combustion system which keeps the grill lit even in heavy winds, a dependable electronic ignition system powered by a single "AAA" battery (included) and a tempered glass viewing window. "Anti-Flare" Infrared technology produces intense, evenly distributed heat, reducing flare-ups, and immediately emulsifies drippings giving your meal a great smoky flavor. Made in the U.S.A. and constructed entirely of 18-9 mirror polished stainless steel to withstand even the harshest environments. The primary and secondary grilling surface gives you the option of searing, slow cooking, or warming. Comes equipped with fold-away table top legs for go anywhere use and a hermetically sealed thermometer. The swiveling control valve/regulator, designed to use 1lb. disposable propane fuel canisters, allows for quick, safe fuel canister exchanges or easily adapt grill to existing on-board low pressure propane (LPG) or natural gas (CNG) fuel systems. "Heavy Duty" mounting hardware is recommended. Magma mounts, serving shelf, and fuel canisters sold separately.
Features:
- Tempered Glass Viewing Window
- Beautiful Rounded Edge Design
- Dynamic Combustion System, stays lit in even strong breezy conditions
- Electronic Ignition, lights first time every time
- Infrared Radiant Screens, intense even heat for searing, reduce flare-ups, and eliminate blow-outs
- 100% 18-9 Marine Grade Mirror Polished Stainless Steel Construction
- Made in the U.S.A.
- 12" X 24" Main Grill Area with 5-1/2" x 24" Warming Rack/Secondary Grill Area
- Total Grilling Area 420 Sq. In.
- Integrated Fold-Away Legs
- Full Inner Lined Safety Shell
- Locking Front Access Grease Tray
- Stainless Steel Hermetically Sealed Thermometer
- Uses Standard 1 lb. disposable propane canisters or adapts to on-board LPG or CNG systems
Applications:
- Perfect for Boats
- Yachts
- Camping/RVs
- Backyards
- Tailgating
- Picnic
- Beach
Specifications:
- Fuel: Propane
- Fuel Options: Disposable 1-lb. canister, on-board LPG, or CNG fuel system
- Fuel Burn Time: 2-4 hours at recommended temperatures using 1-lb. canister
- Number of Burners: 1
- Burner BTU Output: 18,000
- Lid: Stainless Steel
- Bowl: Double-lined Stainless Steel
- Product Weight: 29.84 lbs.
- Product Height: 14-1/4"
- Product Length: 28-3/4"
- Product Width: 14-5/8"
Cooking Grill Dimensions
- Primary: 12” x 24” (288 sq. in.) / 30.5 cm x 61 cm (1860.5 sq. cm)
- Secondary: 5.5" x 24" (132 sq. in.) / 14 cm x 61 cm (854 sq. cm)
- Total Grilling Area: 420 sq. in. (2714.5 sq. cm)
Construction Materials
- Exterior Components: 100% Mirror polished 18-9 stainless steel
- Interior Components: 100% 18-8 Stainless steel
- Cooking Grill: Stainless steel
- Handle: Tubular stainless steel
- Burner: Stainless steel
Warranty
- 1 Year
Reference Material: