Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.OLAS Exposure Series Tag
The EXPOSURE OLAS Tag is a Wearable Crew Tracker that integrates OLAS (Overboard Location Alert System) technology. The OLAS mobile application technology detects a break in its ‘virtual tether’ to the tag within 8 seconds of a tag going missing. The mobile phone(s) then sounds an alarm and records the latitude and longitude of the incident using the phone or tablet’s GPS. OLAS then aids the crew with the MOB recovery, clearly directing them to the GPS location where the MOB occurred with clear visual signals and bearing data. OLAS stores all location data and time of incident required by the rescue services. Activate Solo mode on the app (2G phone signal required) when boating alone, and the OLAS app will automatically text message (SMS) a user's emergency contact with GPS coordinates in the event they get separated from the boat.
Users can track up to 6 different OLAS Transmitters with 1 phone/tablet, and each OLAS Transmitter can be tracked by an unlimited number of phones/tablets. If users want to track more OLAS Transmitters, add the OLAS CORE base station or Guardian Engine Kill Switch and MOB alarm scaling a system to monitor up to 15 OLAS Transmitters.
The OLAS Tag is a compact, ‘Smart’, man overboard system transmitter. It can easily attach to adults, children, pets, and objects such as overboard floatation devices or Personal Locator Beacons. It is small and portable and can easily be taken from boat to boat to ensure they are always protected. Each tag is supplied with a universal silicone wrist strap with a stainless steel buckle and a pre-installed CR2477 battery (user-replaceable). Start small or go big; OLAS is the only solution that can scale to meet boating needs.
The range of the OLAS transmitters allows for coverage on vessels up to 40 feet in length. However, the transmitter is part of a larger, scalable ecosystem of OLAS products (transmitters and receivers) that offer additional safety features and can be combined to track large crews on larger vessels. Users can even ditch their phone and utilize the OLAS Tag with the OLAS Guardian Engine Kill Switch or OLAS Core Base Station as part of a more permanent solution.
OLAS is a must-have addition to a safety toolkit. It provides a simple yet cost-effective safety solution for everyone on board, including adults, children, and even pets.
Features:
- OLAS Free Mobile App Integration (search for Exposure Olas in the App Store)
- Versatile Attachment Solution (wrist worn, life jacket, dog collar, attach to Personal Locator Beacon)
- Waterproof (IP 67)
- Bluetooth® 4.1 Compatible
- Low Battery Indicator with OLAS app
- 3,500 Hours Per Battery When Armed
- User Replaceable Battery (CR2477)
Specifications:
- Size: Tag Size - 1.81 (L) x 1.38 (W) x 0.60 (D) inches (46 (L) x 35 (W) x 15 (D) mm)
- Strap Size: 10.87 (L) x 0.88 (W) x 0.04 (D) inches (276 (L) x 22 (W) x 1 (D) mm)
- Weight: 0.7 oz (20g) (without strap) / 1.06 oz (30g) (with strap)
- Color: Orange and black
- Operation: Manual Activation or Automatic Activation via proximity sensing
- Runtime (hours): High 4 months or 3,500 hours Continuous (in Armed Mode) / Power off to conserve battery when not in use.
- Battery: CR2477 Lithium-Ion (User Replaceable)
- Battery Life Indicator: Within the OLAS app
- MOB System: Track up to 6 different OLAS transmitters with 1 phone/tablet. OLAS transmitters can be tracked by an unlimited number of phones/tablets (Bluetooth 4.1 compatible). The ALARM sounds within 8 seconds of a Man Overboard situation. The system records the MOB location using phone/tablet GPS and directs the boat back to the last known location for a quick and easy recovery. Compatible with the OLAS Guardian Engine Kill Switch, CORE Base Station, and Extender.
- Mobile App (IOS and Android (Free Download)): Connect multiple OLAS transmitters to 1 phone or tablet, Connect 1 OLAS transmitter to multiple phones or tablets, Solo Mode (Text Message Alerts to Emergency Contacts with GPS coordinates), App Navigation: Back to point of loss, Automatic VHF script for MOB alert (Download the OLAS App on the app store or get it on Google Play: Search ‘EXPOSURE OLAS’)
- Range: For use with vessels up to 40 feet; Extend the coverage range on larger vessels with the OLAS CORE, GUARDIAN, and EXTENDER product family.
- Scalability: Upgrade a system with the OLAS Guardian (Base Station with Alarm and Engine Kill Switch), OLAS CORE (Base Station with Alarm), and OLAS Extender (extends the range of a MOB system from a vessel size of 40 ft up to 80 ft).
- Buoyant: No
- Waterproof: Yes (IP67)
- Applications: Recreational and Commercial Boating; Perfect for crew including adults, children, and pets
- Accessories (included): Each tag is supplied with a universal silicone wrist strap with a stainless steel buckle and a pre-installed CR2477 battery (user replaceable)
- Warranty: 1 Year
- Approvals: FCC, RED, CE