Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to firstname.lastname@example.org, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
REAL WOOD LOOK: The Nina Ottosson Dog Hide N' Slide is made to look like real wood, but its unique composite material has all the benefits of both wood and plastic. Its more durable than wood, easy to clean and will not splinter or snap like wood while your dog plays with it.
NO REMOVABLE PARTS: This dog game has built in play pieces that dont come out when your dog plays with it. Durable construction also helps to keep this dog toy intact, making it your new go-to dog game time after time.
LEVEL 2 CHALLENGE: Different from Level 1 dog games, Level 2 Nina Ottosson dog games present your dog with more interesting ways to problem solve, while giving you new ways to teach and train your dog.
HOW TO PLAY: Place treats in circular blocks and compartments in the base. Swivel flippers to cover tracks. Place game on floor and encourage your pet to seek treats. Dogs are smarter than you think. Sometimes we just need to teach them! Swivel flippers off the track to make this game easier and show your dog how the blocks slide.
FROZEN PUZZLE: Mix some canned/wet dog food or raw food with water, pour some of the mixture in the hollows, or place a small piece of sausage or a tasty treat in each of the hollows, pour a little water, put the game in the freezer and let it set. Perfect for energetic dogs, hot weather, or just extended fun.
PLAY TOGETHER: Nina Ottosson Dog Puzzle Games focus on challenging your dogs brain. Supervise when playing, and don´t let the dog chew on the toy. Teach your dog how to use the puzzle, play and have fun together. Put away until next time.
EASY TO CLEAN: To wash your dogs Dog Hide N' Slide, simply remove all treats/kibble and hand wash with warm soapy water, rinse clean and dry. Fill again for more fun!
- Difficulty Level 2 (Intermediate)
- One Size (Large)
- Easy to clean
- Holds dry and wet kibble and treats
- Helps to fight boredom
- Size: Large
- Dimensions: 11.75" x 11.75" x 2"
- Color: Brown