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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.QuickSensor senses with a circuit-board precision, when it is safe to cut, when to be cautious, and when it is not safe to cut. The QuickFinder Clipper is not designed for high volume usage (e.g. grooming salons, veterinary offices, or animal shelters).
How Does It Work?: The QuickFinder Clipper works on amazing Quicksensor technology that senses your pet's quick and gives you visual cues as to when it is safe and when it is not safe to begin clipping. The patented QuickSensor detects the changes in frequencies in your pets nail due to sensing of the blood vessels and nerve endings in the quick. When the blood vessels or nerve endings are detected, the red light will illuminate. As you move the QuickFinder slowly toward the tip of the nail, the light will change to yellow (caution) and finally to green - safe to cut. The QuickFinder Clipper is battery operated and includes two AAA batteries.
How To Use: Step 1: Power Up: To power on the unit and keep powered up slightly squeeze handles together until red light only is illuminated (continue to keep handles slightly squeezed together to keep power on). If all lights illuminate and remain on, there is insufficient power and batteries must be replaced. If green light stays on, turn unit off by releasing handles, wait two seconds for unit to reset and restart power up phase again. Once red light stays illuminated unit has sufficient battery power and is ready for operation.
Step 2: With unit powered up (red light on), insert nail into fixed blade hole from under side of clipper. Keep nail at 90º angle and against sensor side of the fixed blade hole. Move cutting blades toward base of nail far enough that quick in the nail will be detected for the first time. The red light will flicker and remain on. This sets the sensor to the quick in the nail. Note that the nail should continually be on the sensor side of the hole during sensing for sensing to occur.
Step 3: Maintaining power to unit, move cutting blades back towards nail tip away from nail base. The yellow light may briefly illuminate as blade and sensor approaches nail without quick. Continue moving cutting blades outward until green light illuminates indicating a safe cut. It is not safe to clip when yellow or red lights are on.
Step 4: While maintaining position and angle (90º) of clipper, squeeze handles together in firm swift motion to avoid crushing nail. It is normal for green light to turn off at end of clipping action after blade has cut through nail. If red light stays on, power off device and restart clipping process (Step 1). The QuickFinder will automatically turn off in open position (Handles not depressed).
Features:
- Electronic safety nail clippers use QuickSensor technology to sense a pets quick giving lighted visual clues when it is safe to clip, when to be cautious, and when not to clip.
- The patented QuickSensor detects the changes in frequencies in a pets nail due to sensing of the blood vessels and nerve endings in the quick. When the blood vessels or nerve endings are detected, the red light will illuminate.
- As the QuickFinder is moved slowly toward the tip of the nail, the light will change to yellow (caution) and finally to green safe to cut.
- For dogs 40 - 75 lbs
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