Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to firstname.lastname@example.org, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
The Jump Stimulation is a great feature for training methods that involve jumping" frequently between two different stimulation levels. As before, you can set a level of intensity to the Nick or Continuous Stimulation buttons that is appropriate for training your dog. The Jump Stimulation button allows you to set a second, self-programmed stimulation level higher or lower than your normal intensity level setting. Applying a correction at the right intensity level quickly and timely is paramount in dog training with e-collars. With the Jump Stimulation feature, you wont have to have to fumble around with the stimulation setting at the time that the correction is needed, so the chances of applying a stimulation too late or at the wrong intensity level are virtually eliminated. The Jump Stimulation is also useful in emergency or dangerous situations when your dog is excited and not responding to the normal stimulation level. If you do not have time to increase the intensity level in these situations, the Jump Stimulation is a fast and convenient way to get your dog's attention before the situation gets out of hand.
Another great feature is Rise Stimulation. The Rise Stimulation button continuously increases the stimulation level until the button is released. This allows you to hold the Rise button until you notice a response from the dog, essentially allowing the dog to choose the appropriate level of stimulation. Prior to the Rise Stimulation, dog trainers had to guess at the correct stimulation level for individual dogs. With Rise Stimulation, the dog responds to a level that matches his temperament.
All SPT 2400 series have completely waterproof and rechargeable (Ni-MH batteries) transmitter and collar units, an easy-to-read LCD screen with a low battery indicator, and a 2400 yard (3.2 mile) range. Also included on all SPT 2400 series are the Jump, Rise, Nick, and Continuous Stimulations, as well as Vibration. The SPT 2430 and 2432 (2-dog system) add a beeper/trainer to the already feature-loaded SPT 2400 series.
- 2400 Yard (3.2 Mile) Range
- 50 Levels of Intensity adjusted from the Transmitter
- LCD Screen on Transmitter
- Digital Technology to Maximize Power
- Built-In Safety Shut-Off