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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Never find yourself stuck with a dead battery again when you keep this Powerocks Thunder Power 9000mAh Portable Charger by your side. This charger provides you with up to 9000mAh of power, enough to recharge a smartphone up to 3 full times and a tablet twice! Plus, it includes dual USB ports so you can easily recharge two devices at the same time. Included with the charger is a USB to Lightning cable, ideal for recharging iPads, iPhones, and more, or you can use one of your own charging cables for even more compatibility. And, you'll even get a special DI ScreenDr Antimicrobial 2 oz. Screen Cleaning Kit, perfect for keeping that touchscreen device fresh and clean.
- Ideal for charging a wide range of devices whenever life takes you away from an outlet
- Features a 9000mAh capacity, which can recharge a typical smartphone 3 times and a tablet 2 times
- Includes dual USB ports, one with a 2.1A output and one with a 2.4A output, so you can charge up to two tablets at once
- Comes complete with a USB to Lightning cable, ideal for all of your Apple devices
- For more compatibility, switch out the USB cable for one of your other charging cables (additional cables not included)
- When it's time to recharge, use the included microUSB cable to recharge the Powerocks in just 5 hours
- Also comes complete with the DI ScreenDR Antimicrobial 2 oz. Screen Cleaning Kit with spray and cloth
- Spray cleans to a brilliant shine while antimicrobial ingredients prevent the regrowth of stain or odor-causing bacteria
- Charger
- Screen Cleaner w/ Cloth
- MicroUSB Charging Cable
- Lightning Charging Cable
- Carrying Pouch
- Color: Black/Silver
- Capacity: 9000mAh
- Compatibility: Devices with Lightning adapters or other devices that use USB charging cables (additional cables not included)
- Number of USB Ports: 2
- Input: 5V/2.0A
- Output I: 5 +/- 0.25V/2.1A
- Output II: 5 +/- 0.25V/2.4A
- Charging Time: About 5 hours
- Dimensions: 4.1" x 2.6" x 0.9" (H x W x D, Approx)
- Weight: 192g
- Warranty: One Year Limited Manufacturer Warranty
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