Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Discover the fun of four addictive puzzle games!
Secrets of the East collection lets you try your patience and test your skill as you play these timeless games. Hours of brain-busting entertainment await anyone willing to take on the challenge. It's time for the secrets to be revealed.
Create your own puzzles for an infinite number of challenges in Ultimate Sudoku. Select from four game modes from easy to impossible, using numbers or letters. Solve your puzzles on screen, or print them to solve on the go. If you're a mahjongg maestro, then Ultimate Mahjongg is just the challenge you need! Four exciting game variations, including Solitaire, Two Player, Memory and Waterfalls, and 50 unique tiles sets will bring you hours of enjoyment. Includes 150 backgrounds, four game variations, 25 plus music tracks, and much more! Use logic and strategy to place yoru stone and claim the most territory on the board in Go. Like Sudoku, Kakuro is similar but with a twist! Play an unlimited number of different Kakuro puzzles for a never-ending challenge.
- Ultimate Sudoku
- Ultimate Mahjongg
- Go
- Kakuro
Ultimate Sudoku
What is Sudoku, you ask? Sudoku is an addictive puzzle game that has taken the world by storm! Appearing in newspapers across the globe, millions of people are playing this mind-bending puzzle every day, Best of all, you don't need to be a math whiz to play this game - you just need a little luck and a lot of logic! Are you ready to twist your mind and crack the code.
Features:
- Create your own puzzles for an infinite number of challenges.
- Select from four game modes from easy to impossible, using numbers or letters.
- Solve your puzzles on screen, or print them to solve on the go.
- Impress your friends using the Solution Helper to solve newspaper puzzles.
Ultimate Mahjongg
If you're a mahjongg maestro, then Ultimate Mahjongg is just the challenge you need! Four exciting game variations, including Solitaire, Two Player, Memory and Waterfalls, and fifty unique tiles sets will bring you hours of enjoyment. Enjoy creating your own layouts with the layout editor and challenging your friends in two player mode. Ultimate Mahjongg is tons of fun!
Features:
- 50 Tile Sets
- 150 Backgrounds
- 4 Game Variations
- 25+ Music Tracks
- Play Ultimate Mahjongg with the traditional Chinese mahjongg tiles.
- Select different tile sets, backgrounds, and layouts to customize the game to your liking.
- Play against the clock and your friends in two player mode.
- Play other mahjongg variations like Waterfalls and Memory.
Go
Think you can outsmart your opponent? Prove it as you play the ancient, addictive game of Go. Strategically lay your stones, outwitting your opponent, to claim the most territory and win the game. It will take a moment to learn, but a lifetime to master!
Features:
- Use logic to trap your opponent and win the game.
- Play through Go in 3 board sizes to challenge you whether you are a beginner to expert.
- Compare your Go skill against 9 different computer opponents.
Kakuro
Kakuro isn't just a crossword game, it is crosswords with a twist! Fill all of the squares with the number 1-9 so they add up to the number clues. Fill the board and you have master Kakuro, or have you?
Features:
- Play an infinite number of different Kakuro puzzles for a never-ending challenge.
- Print to solve them while you are on the go.
- Play based on your skill, choosing from hundreds of grid sizes and multiple levels of difficulty.
- Windows 98, Me, XP
- Pentium III 500 MHz or compatible processor
- 128 MB of RAM
- 675 MB free Hard Disk space
- DirectX 9.0c (included on CD)
- 32 MB DirectX compatible Video Card
- DirectX 9.0c compatible Sound Card
- 8X CD-ROM Drive
- Mouse
- LAN or Internet connection required for online play