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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Enjoy dual-monitor video output
With MST support, this Windows docking station lets you create a dual-monitor setup, and includes two HDMI to DVI adapters for more flexibility in your monitor connections. With the dock, you can connect:
Two HDMI or two DVI displays at 1920 x 1200p at 60Hz
One HDMI and one DVI display at 1920 x 1200p at 60Hz
(For a dual-monitor setup, the Windows laptop must support MST.)
Connect a 4K display
The USB-C dock lets you set up a single high-resolution 4K monitor, by connecting:
One 4K HDMI display at 4096 x 2160p at24Hz, or 3840 x 2160p at 30Hz
Connect one adapter to power your dock and laptop
The dock powers and charges your laptop and peripherals, with support for 60W USB Power Delivery 2.0. With only one power adapter connected to the dock, you reduce clutter at your workstation.
All the connections you need
This full-featured docking station offers five USB 3.0 ports (including a USB-C port and fast-charge and sync port), a Gigabit Ethernet port (PXE Boot support), plus audio and microphone connections.
Fast, easy setup
The dock features automatic driver installation for easy setup. It works with Windows-based laptops with a USB-C port that supports DP Alt Mode and USB Power Delivery.
Hardware
4K Support:Yes
Bus Type:USB-C
Chipset ID:VIA/VLI - VL813
MegaChips - STDP4320
Realtek - RTL8153
C-Media - CM6533
Texas Instruments - TPS65983
Displays Supported:2
Fast-Charge Port(s):Yes
Industry Standards:USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2 with MST
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Performance
Auto MDIX:Yes
Compatible Networks:10/100/1000 Mbps
Full Duplex Support:Yes
Maximum Data Transfer Rate:5 Gbps (USB 3.0)
2 Gbps (Ethernet Full-Duplex)
Maximum Digital Resolutions:1920 x 1200p at 60Hz (HDMI/DVI - Dual Monitors)
4096 x 2160p at 24Hz (HDMI - Single Monitor)
3840 x 2160p at 30Hz (HDMI - Single Monitor)
1920 x 1200p at 60Hz (DVI - Single Monitor)
PXE:Yes
Type and Rate:USB 3.0 - 5 Gbit/s
UASP Support:Yes
Connector(s)
Connector Type(s):2 - USB Type-C (24 pin) USB 3.0 Female
2 - HDMI (19 pin) Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
3 - USB Type-A (9 pin) USB 3.0 Female
1 - RJ-45 Female
1 - 3.5 mm Mini-Jack (4 Position) Female
Software
OS Compatibility:Windows 7, 8, 8.1, 10
Special Notes / Requirements
Note:Ensure your laptops drivers, firmware, and operating system are up to date prior to using the docking station.
A 4K-capable HDMI display is required to achieve 4K resolution
Video output capabilities are dependent on the video card and hardware specification of your connected laptop. Certain video cards have limited MST support, while some monitors will also limit the available resolution.
Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your laptop USB-C port supports DP Alt Mode, as well as USB Power Delivery.
USB 3.0 is also known as USB 3.1 Gen 1 this connectivity standard offers speeds up to 5Gbps
Not all Thunderbolt 3 USB-C ports support the full functionality of the Thunderbolt 3 standard. Ensure that your laptop Thunderbolt 3 port supports USB Power Delivery.
Mac OS and Chrome OS do not support MST.
For a dual-monitor configuration, the Windows laptop must support MST
System and Cable Requirements:A Windows-based laptop with an available USB-C port (to ensure full adapter functionality, the host USB-C port must support USB Power Delivery 2.0 and DP Alt Mode)
Power
Center Tip Polarity:Positive
Input Current:2 A
Input Voltage:100 - 240 AC
Output Current:5 A
Output Voltage:20V DC
Plug Type:N
Power Consumption (In Watts):100 W
Power Delivery:60W
Power Source:AC Adapter Included
Environmental
Humidity:5%-95% RH (Non-condensing)
Operating Temperature:0oC to 40oC (32oF to 104oF)
Storage Temperature:-20oC to 70oC (-4oF to 158oF)
Physical Characteristics
Color:Black
Enclosure Type:Plastic
What is in the Box
Included in Package:1 - docking station
1 - 1m USB-C to USB-C cable
2 - HDMI to DVI adapters
1 - universal power adapter (NA/JP, ANZ)
1 - quick-start guide
Item Dimension (L inchxW inchxH inch)
12 x 8 x 3
Weight
3.31lb
Warranty Information
3 Years
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Full product warranty
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