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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.• Adds 9 USB 3.1 Gen 1 ports and one dedicated high power 5V/2.4A USB-A charging port for your system
• Provides seven USB 3.1 Gen 1 Type-A ports and two USB 3.1 Gen 1 USB-C ports
• Supports ultra-fast USB 3.1 data transfer rates of up to 5Gbps, and is backward compatible with USB 2.0 and USB 1.1 devices
• Works with high-bandwidth USB 3.1 Gen 1 Type-A and USB-C devices, such as external hard disks, high resolution webcams, camcorders, video surveillance cameras, digital video cameras, multi-channel audio and more
• Dedicated 5V/2.4A USB Type-A charging port to charge your Mobile or Tablet devices quickly
• Industrial grade rugged aluminum housing design to withstand harsh industrial environments, and provides excellent heat dissipation for reliable performance and long life
• Over-current detection and protection circuit design to protect the hub and connected devices
• The included 19V/3.42A power adapter provides sufficient power output to all ports 900mA power output on each USB 3.1 Gen 1 Type-A port and 1.5A power output for each USB 3.1 Gen 1 USB-C port
• Power input surge protection (600W) for each port
• Wall and DIN rail mount support
• Supports UASP function (with Windows 10 / 8 native USB 3.0 Host driver only)
Chipset:
VIA VL813 Q7
Compliant with USB 3.1 Gen 1 standard
Maximum data transfer rate:
USB 3.1 Gen 1 Type-A: Up to 5Gbps, 900mA
USB 3.1 Gen 1 Type-C: Up to 5Gbps, 1500mA
Fast Charging port: USB Type-A: Up to 5V/2.4A
Color:
Black
Housing:
Metal housing with din-rail or wall mount options
Connectors:
7x, 9-pin, USB 3.1 Gen 1 Type-A, Female
2x, 24-pin, USB 3.1 Gen 1 Type-C, Female
1x, 4-pin, USB Type-A, Female, Charging only
1x, 9-pin, USB Type-B, Female, Host/System connection
1x, 3-pin Terminal Block for extra power input
1x, Power Jack, 19V/3.42A
Power Adapter:
Universal auto switching
Input: 100-240V, 50/60Hz, 2.0A (max)
Output: 19V/ 3.42A (max)
USB 3.1 cable:
Type-A to Type-B, 6ft (2 meters)
Environmental conditions:
Operating temperature: 32 to 122 degrees F
Storage temperature: 14 to 158 degrees F
Relative humidity: 5% to 90% RH (non-condensing)
Certifications/Standards:
FCC, RoHS
Country of origin:
China
System Requirements
Notebook and desktop computer with an available USB 3.1 Gen 1 Type-A port
Windows 10 / 8.x / 7
macOS 10.6 or later
Package contents
10-Port Industrial USB 3.1 Gen 1 Hub with Dual USB-C and Charging
Switching power adapter (19V/3.42A) and AC power cord
USB 3.1 Gen 1 Type-A to Type-B cable (2m)
DIN-Rail and wall mount kit
Terminal block
User Manual
Item Dimension (L inchxW inchxH inch)
8 x 1 x 3
Weight
1.00 lb
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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