Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Mac Plus 24/24-30 + CZone
Boost the Service Battery
Too often, service batteries don’t get the charge they need. This is a problem made worse by smart alternators and start/stop systems, which result in slow and insufficient charges. The Mac Plus DC-DC charger solves this problem, providing a quick, safe, and consistent charge to the service battery. And, by knowing when the engine is running and providing charge, users can be sure that the Mac Plus will never drain a starter battery.
Proven Mastervolt Quality
Users get peace of mind knowing that they have the best on board. Using the proven Mastervolt 3-step+ charge algorithm, the Mac Plus delivers a quick and easy charge, even for completely flat batteries.
A robust design holds up in even the harshest conditions, with battery temperature-optimized charging and a high-quality aluminum housing to ensure superior protection against dust and water ingress. The power-efficient design also allows the Mac Plus to operate silently and without a fan.
Total Power Flexibility
With a wide DC input range, the Mac Plus allows for all DC sources and can charge two batteries from a single alternator or charger. It supports a full range of chemistries and battery types, including lithium. It also functions seamlessly with modern alternators such as Euro 5 and 6, ensuring proper charging by providing constant power, even when the alternator is inactive.
Parallel configuration of up to ten units will provide over 100 amperes. Advanced high-frequency technology with modern microprocessors ensures minimal power loss when switching from 12V to 24V and vice versa.
Analog voltage sense ports are also available to compensate for voltage drops and maintain proper charging.
Superior Monitoring & Control
Compatibility with CZone®, NMEA 2000®, and MasterBus delivers truly superior monitoring and control and ensures Mac Plus integrates easily into complete systems. Achieve the best performance possible via various controllers and high-quality MOSFETs. And configure the Mac Plus with ease via MasterAdjust, the CZone configuration tool, or even via the on-board DIP switches.
Features:
- Fast and safe charging, even during short trips
- Fanless design for silent operation
- Suitable for flooded, Gel, AGM, and Li-Ion batteries (incl. LiFePO4)
- Even charges fully depleted batteries
- Engine run detection protects the starter battery
- Adjustable current limits to meet Euro 5/6 requirements
- Voltage stabilization protects sensitive equipment, lights, and loads
- Parallel operation to obtain charging capacities well over 100 Amps
- MasterBus, CZone, and NMEA 2000 are compatible for intelligent system monitoring and automation
- Temperature compensation and voltage sense for an optimal charging result
- E-Mark/R10 certification for mobile applications
- Power supply mode offers stable power for sensitive loads
- Heavy-duty connections for easy installation and quick setup via DIP switches
Specifications:
- Battery Temperature Sensor: Yes, included
- Battery Voltage Sense: Yes
General Specifications:
- Status Indicator: Yes, 3-color LED
- Communication Protocol: MasterBus, CZone & NMEA 2000
- Output Voltage: 20-30 V
- Nominal Output Voltage: 24 V
- Output Voltage Stabilization: 2 % at extremes of temperatures, load, and input
- Output Voltage Ripple (peak-peak): Max. 1 %
- Max. Output Power: 850 W
- Nominal Output Power: 810 W
- Max. Output Current: 30 A
- Output Charge Current (3-step mode): 30 A
- Nominal Input Voltage: 24 V
- Input Voltage Range: 19-30 V
- Max. Input Current: 30 A
- Galvanic Isolation: No
- Voltage Limited: Yes
- Efficiency: > 95 % (at nom. input voltage, full load); peak 97
- Parallel Configuration: Yes
- Alarm Contact: Yes, through MasterBus
- MasterBus Powering: No
- Engine Run Signal Input: Yes (active high/active low)
- DIP Switches: Yes, for basic setup
- Dimensions, H x W x D: 255 x 165 x 66 mm (10.0 x 6.5 x 2.6 inch)
- Weight: 2 kg (4.4 lb)
- Compliance: CE, E-Mark, SAE J1171 & ISO 8846 Ignition Protected
Technical Specifications:
- No-load Consumption: < 2 mA
- Charge Characteristic: 3-traps+
- Battery Types: Flooded, Gel, AGM, spiral, Lithium Ion, traction, user-defined
- 3-Step Charge Option: Yes (DIP switch settings)
- DC Consumption: < 5 mA
- Connections: 3 x M8 terminal for cable diameters of 10-50 mm², (positive input, positive output, joint negative connection) 8-pole screw connection for cable diameters of 0.75-1.5 mm² (remote on/off, temperature sensor, voltage measurement
- Temperature Range (ambient temp.): -25 degrees C to 60 degrees C; derating > 40
- Cooling: Natural cooling
- Protections: Overload, over temperature, DC short circuit, reversed polarity (fuse)
- MasterBus Compatible: Yes
Quick Specs:
Charger Input - Voltage = 24v | Charger Output - Amps = 30a | Charger Output Voltage = 20-30v | Charging Banks = NONE | Portable = NONE
Reference Material: