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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Features
• Multiple video inputs: 3 HDMI 2.0a, 1 DP1.2, 1 USB-C (DP Alt)
Note: The adapter's USB-C input does not support smart phones
• Video Bandwidth up to 18Gbps
• Compliant with HDCP 2.2 and 1.4
• Input resolution up to 4Kx2K@60Hz YUV 4:4:4 8bit
• Output resolution up to 4Kx2K@60Hz YUV 4:4:4 8bit through HDMI and 4Kx2K@60Hz YUV 4:2:0 or 4K@30Hz YUV 4:4:4 8-bit via HDBaseT extender (not included)
• Support HDBaseT transmission distance up to 230ft (70m) from the HDMI source at Full HD 1080p 36-bit and 133ft (40m) at 4K@60Hz YUV 4:2:0
Note: Requires HDBaseT Extender, sold separately
• Supports video and audio recording to the USB flash drive or SD memory card in the FAT32 and NTFS format.
Note: DOES NOT record HDCP protected content
• Supports built-in and external microphone
• Supports xvYCC, x.v.Color and Deep color
• Allows switching inputs by front panel push buttons
• Front Panel LED indicators allows for source selection status, input signal status, and recording status
Compliant with HDMI 2.0a, HDCP 2.2 / 1.4
Video bandwidth:
Single-link 600MHz, 18Gbps
Input video resolution:
Up to 4Kx2K at 60Hz YUV 4:4:4 8bit
Output video support:
HDMI output: Up to 4K at 60Hz YUV 4:4:4 8bit
HDBaseT output: Up to 4K at 60Hz YUV 4:2:0 or 4K at 30Hz
Note:
This adapter DOES NOT support 4K at 60Hz YUV 4:2:2 10bit
Turn off the 24Hz setting when playing Blue-rays with Xbox
HDBaseT Extender, sold separately
Audio support:
DTS-HD Master Audio, Dolby TrueHD, Dolby Digital, DTS, DVD-Audio, LPCM, SACD, MPCM
Recorder only supports PCM and LPCM
Input signal:
TMDS signal 1.2 volts (peak-to-peak) / DDC signal 5 volts (peak-to-peak)
Device switching control:
Front panel push button
ESD Protection:
Human body model - 15kV air-gap discharge and 8kV contact discharge
Color:
Black
Housing material:
Metal
Connectors:
1x Power Jack
2x Push Button, Select input device
1x Push Button, Start/Stop recording function
1x Slide Switch, Select recording storage device
Input:
3x 19-pin HDMI, Female
1x 20-pin DisplayPort, Female
1x 24-pin USB-C, Female
1x 3.5mm, Stereo Audio
1x 5-pin, Micro USB, Firmware update
Output:
2x 19-pin HDMI, Female
1x 8-pin RJ-45, HDBaseT signal
1x 4-pin USB 2.0, Female
1x SD memory Card
Power adapter:
Input: 100-240V / 50-60Hz
Output: DC 5V/4A
UL listed: E225703 / Level: VI
Environmental conditions:
Operating temperature: 32 to 104 degrees F
Storage temperature: -4 to 140 degrees F
Relative humidity: 20 to 90% RH (non-condensing)
Certifications/Standards:
FCC, CE, RoHS
TAA compliant
Country of Origin:
Taiwan
Compatibility Notes:
After recording, the device will create files with suffix .mp4. Each .mp4 file name is saved as record_(serial number), serial number starts from 0, 1, 2,......The file name serial number will re-start from 0, 1, 2, after power cycling the unit
The date and time of all recording files will be saved as 2013/1/1 13:00
The recording function supports (USB flash drive/SD card) FAT32 and NTFS format
The storage space requires about 6GB for a one hour recording
The device can NOT record HDCP protected content
USB-C input DOES NOT support smart phones
Related products
New Arrivals
Full product warranty
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