Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.High Performance Under-Monitor Soundbar
• Rich and immersive audio with powerful bass
• Powerful Mid Range Drivers with a Side Firing Subwoofer
• Multiple connectivity options for flexibility [TV (ARC), Optical input, Bluetooth and Aux-in]
• USB MP3 Player
• Added convenience with an infra remote control
• Wall mountable with supplied kit
Technical Specifications
Main unit
Dimensions (LxWxH): 550 x 78 x 70 mm / 21.6 x 3 x 2.75 inches
Product Weight: 1.2 kg / 2.64 lb
Subwoofer
Dimensions (LxWxH): 115 x 250 x 420 mm / 4.5 x 9.8 x 16.5 inches
Product Weight: 3.07 kg / 6.8 lb
.5mm cable
Weight: 10 g
Cord length: Approximately 1m
Power Output:
Main unit: 2 x 20W
Subwoofer: 1 x 40W
Total System Peak power:
160W
Frequency Range:
55Hz 20kHz
SNR:
greater than or equal 72dB
Operating Temperature:
0oC to 45oC
Bluetooth Version:
Bluetooth 2.1 with EDR
Bluetooth operating frequency:
2402 - 2480MHz
Supported Bluetooth profiles:
A2DP (Wireless Stereo Bluetooth)
AVRCP (Bluetooth Remote Control)
Supported Codecs:
SBC
Operating Range for Bluetooth devices:
Up to 10 meters (Measured in open space. Walls and structures may affect range of device.)
3.5mm Integrated Aux-In for other audio devices
Supports Optical input and TV (ARC) input
Compatible with USB mass storage devices of up to 32GB, FAT32 format
Plays MP3 audio formats on mass storage devices
Notes
Compatible with PC (Windows XP/Vista/7/8/8.1,10), Apple Macintosh equipped with Bluetooth wireless stereo
Compatible with most major brands of Bluetooth A2DP enabled mobile phones
Package Content
Creative Stage
Remote control
3.5mm stereo to stereo cable
Wall mount accessory kit
Quick Start Guide
Warranty leaflets
Minimum System Requirement
Windows
3.5mm stereo jack
Bluetooth with A2DP stereo support
Macintosh
3.5mm stereo jack
Bluetooth with A2DP stereo support
iOS
3.5mm stereo jack
iPhones/iPads running iOS 7 or higher for Bluetooth
Bluetooth with A2DP stereo support
Android
3.5mm stereo jack
Phones/Tablets running Android 4.0 or higher for Bluetooth
Bluetooth with A2DP stereo support
TV
3.5mm stereo jack
Bluetooth with A2DP stereo support
TV (ARC) input port
Optical output
Item Dimension (L"xW"xH")
24 x 7 x 17
Weight
21 lbs
Warranty Information
1-year Limited Hardware Warranty