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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Maximize productivity with dual video
With two DP video inputs and control of four different computers, this Ultra HD KVM switch helps maximize productivity by giving you the freedom to multitask. Each of the DP ports supports resolutions up to 4K 60Hz, for maximum screen viewing space.
Astonishing picture quality
The dual DisplayPort KVM switch supports resolutions up to 4K at 60Hz, and can drive two large DP displays with ease. An ideal solution for creating workstations where high-quality imaging is critical, such as for graphic design.
Convenient multimedia and peripheral sharing
The KVM switch features full multimedia control with separate 3.5 mm microphone and speaker ports and two USB ports separate from the HID keyboard and mouse. The independent audio support lets you share independent analog audio from each of your connected computers, while the 2-port USB hub enables you to share USB peripherals between each connected computer.
The SV431DPDDUA2 is backed by a 2-year StarTech.com warranty.
Hardware
Audio: Yes
Cables Included: No
Daisy-Chain: No
KVM Ports: 4
Number of Monitors Supported: 2
PC Interface: USB
PC Video Type: DisplayPort
Rack-Mountable: Yes
U Height: 2U
Performance
Aspect Ratio: Wide (16:9)
Auto Scan: 3, 8, 15 and 30 seconds
DVI Support: No
Hot-Key Selection: Yes
IP Control: No
Maximum Data Transfer Rate: 500 Mbps (USB 2.0)
Maximum Digital Resolutions: 3840 x 2160 (Ultra HD 4K) at 60hz
Maximum Number of Users: 1
On-Screen Display: No
Port Selection Support: Push Button and Hotkeys
Supported Resolutions: 1024x768
1280x720 (High-definition 720p)
1920x1080 (High-definition 1080p)
1920x1200
2560x1600
3840 x 2160 (4K) at 60hz
Wide Screen Supported: Yes
Connector(s)
Console Interface(s): 2 - 3.5 mm Mini-Jack (3 Position) Female
2 - DisplayPort (20 pin) Female
2 - USB Type-A (4 pin) USB 2.0 Female
2 - USB Type-A (4 pin HID Port) USB 1.1 Female
Host Connectors: 2 - USB B (4 pin) Female
4 - DisplayPort (20 pin) Female
8 - 3.5 mm Mini-Jack (3 Position) Female
Indicators
LED Indicators: 1 - Power
4 - Green - Online indicator (One LED per port)
4 - Red - Select indicator (One LED per port)
Power
Center Tip Polarity: Positive
Input Current: 0.6 A
Input Voltage: 100 - 240 AC
Output Current: 1.5 A
Output Voltage: 12 DC
Plug Type: M
Power Consumption (In Watts): 18 W
Power Source: AC Adapter Included
Environmental
Humidity: 0% - 80%
Operating Temperature 0oC - 40oC
Storage Temperature -10oC - 60oC
Physical Characteristics
Color: Black
Enclosure Type: Steel
Whats in the Box
Included in Package: 1 - KVM switch
1 - universal power adapter (NA/JP, EU, UK, ANZ)
1 - quick start guide
4 - rubber feet
Item Dimension (L"xW"xH")
12 x 10 x 4
Weight
3.53 lbs
Warranty Information
2 Year Warranty
Related products
New Arrivals
Full product warranty
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