Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Crossover Single Burner Firebox
Build your perfect outdoor cooking experience with Magma's Crossover series portable, modular cook system.
It starts with the brushed 304 stainless steel Single Firebox. This Firebox features a 15,000 BTU burner with a built-in wind deflector, to maintain a strong and efficient flame in any condition. A fold-out food preparation shelf with an FDA-approved cutting board insert, that can be easily removed for cleaning. This side shelf doubles as the lid when the Firebox is not in use and secures with a latch for easy transport. All handles and controls are made from durable, heat hesitant thermal plastic. The front control panel includes an innovative altitude adjustment system that ensures the flame stays consistent at different elevations.
Use as a stove out of the box, placing any pot or saute pan on the cooking grate. It includes a cradle to hold a 1lb disposable propane cylinder at a 35-degree angle, for the most efficient use of the propane. Or add any of the optional toppers to the grill, make pizza, or griddle. When using these toppers, the Firebox collects any excess grease in the back through a unique grease containment system, ensuring your area remains clean.
Let Magma help you create magnificent meals from morning to night when you're out on an adventure in your RV or tailgating with your best buds.
Features:
- Fold-out food preparation shelves with 25-pound weight rating lock in place and have reinforced support
- Removable shelf inserts with integrated channels to control juices are FDA-approved and dishwasher safe
- Quick-release gas connector
- Accepts a 1-pound cylinder, 20-pound tank, or hooks directly to an RV or boat gas line
- The attachable molded plastic platform holds a 1 lb gas cylinder at a 35-degree angle for optimal gas flow
- Piezo ignition for a single-click, easy start and never needs batteries changed
- A unique single starter/control knob has a beveled base to prevent damage if bumped
- Ventilation on the front panel provides airflow to keep controls cool
- Burner access holes allow a view of the lit burner and the ability to light the burner manually
Technical Specifications:
- Exterior Material - 304 Brushed Stainless Steel
- Interior Material - 304 Stainless Steel
- Cooking Grate - 304 Stainless Steel
- Mounting Application - Single and Dual mount
- Primary Cooking Grate - 16" x 16" (40.64 x 40.64cm)
- Total Cooking Area - 256" Sq. In. (1651 sq. cm)
- Number of Burners - 1
- Burner BTU 15,000
- Dimensions (L x W x H) - 18.67" x 18.63" x 9.16" (47.4 x 47.3 x 23.3 cm)
- Fuel Type - Gas
- Fuel Supply - Disposable 1-lb. (450 g) propane canisters or adapts to pre-regulated propane LPG (valve sold separately), or compressed natural gas CNG (valve sold separately) systems.
*Sold as an Individual
Reference Material: