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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The #1 cloud storage device for live stream collection and content creators.
Two 2.5 GbE ports with up to 5 Gbps under Link Aggregation
Up to 56TB. Store live streams on your NAS
Overwhelming 4K experience
4GB DDR4-2400 - 30% faster than DDR3
Intel Celeron quad core CPU - 30% faster than previous generation.
Three year warranty, best in class
Hardware and Packaging
Hardware Features
CPU: Intel Celeron J4105 Quad-Core 1.5 GHz (burst up 2.5GHz) Processor
AES-NI hardware encryption engine integrated
Memory: 4GB SO-DIMM DDR4
Memory Module Pre-installed: 4GB (1 x 4GB)
Total Memory Slots: 2
Memory Expandable up to: 8GB (2 x 4GB)
Support mixed capacity
Flash Memory: 4GB eMMC
HDD: 4 x SATA3 6Gb/s 3.5"/2.5" HDD/SSD
Maximum Internal Raw Capacity: 64 TB (16 TB HDD X 4, Capacity may vary by RAID types)
Maximum Drive Bays with Expansion Unit: 16
Maximum Raw Capacity with Expansion Units : 256 TB (16 TB HDD X 16,
Expansion: USB 3.2 Gen 1 x3
Network: 2.5 Gigabit Ethernet x 2
Output: HDMI 2.0a x1
System Fan: 120mm x 1
Infrared Receiver
Power Supply Unit / Adapter: 90W x1
Input Power Voltage: 100V to 240V AC
Certification: FCC, CE, VCCI, BSMI, C-TICK
Operation
Power Consumption: 27 W (Operation)
12.6 W (Disk Hibernation)
1.4 W (Sleep Mode)
Noise Level: 19.7dB (HDD idle)
Operation Temperature: 0oC-40oC (32oF-104oF)
Humidity: 5% to 95% RH
ASUSTOR Hightlight
System Migration
EZ Connect
Dr.ASUSTOR
2-way Backup
Task Monitor
Eco-Friendly Design
System Automatically Enters Sleep Mode (Schedule S3)
Auto-Standby for Both Internal and External Disks
Auto Fan Control
LED Night Mode
Power Schedule: On, Off, Restart, and Sleep.
Software and Features
Operating System
ADM 3.4 Onwards
Supports Online Firmware Updates
Supported OS
Windows XP, Vista, 7, 8, 10, Server 2003, Server 2008, Server 2012
Mac OS X 10.6 Onwards
UNIX, Linux, and BSD
Supported Browsers
Internet Explore 11 Onwards
FireFox
Chrome
Safari
Microsoft Edge
Network Protocols
CIFS / SMB, SMB 2.0 / 3.0, AFP, NFS, FTP (Unicode Supported), TFTP, WebDAV, Rsync, SSH, SFTP, iSCSI/IP-SAN, HTTP, HTTPS, Proxy, SNMP, Syslog
File System
Internal Disk: EXT4 ,Btrfs
External Disk: FAT32, NTFS, EXT3, EXT4, HFS+, exFAT ,Btrfs
File Explorer
Web-based File Management
ISO File Mounting
Share Links
Task Monitor
Browse Files on Local PC
Thumbnail Previews
Data Access via External Optical Drive
Supports video playback
Storage Management
Support Multiple Volumes with Spare Disks
Volume Type: Single disk, JBOD, RAID 0, RAID 1, RAID 5, RAID 6, RAID 10
Support for Online RAID Level Migration
iSCSI/IP-SAN
Maximum Targets: 256
Maximum LUNs: 256
Maximum Snapshot Versions of a Single LUN: 256
Target Masking
LUN Mapping
ISO File Mounting
Supports MPIO
Persistent (SCSI-3) Reservations
Customized Sign In Page
2 Different Template Choices
Customizable Title, Imageand Background
Image Import Function
Disk Management
Scheduled Bad Block Scans
Scheduled S.M.A.R.T Scans
Energy Control
Configurable Disk Hibernation and Sleep Mode Wait Time
Configurable Time Period for Sleep Mode Activation
Automatic Sleep
Network
TCP/IP (IPv4 and IPv6)
Link Aggregation: Supports 802.3ad and Six Other Modes for Load Balancing and/or Network Failover
Jumbo Frame (MTU)
VLAN
EZ Connect
Wireless Network
DDNS and EZ-Router
Supports Wake-on-LAN (WOL)
Supports Wake-on-WAN (WOW)
Backup Solutions
Rsync (Remote Sync) Backup
Cloud Backup
FTP Backup
External Backup
One Touch Backup
EZ Sync
Snapshots
Btrfs Snapshots
256 snapshots
iSCSI LUNs
Support model: AS31/32/40/50/51/52/53/61/62/63/64/70. Snapshot Center will not display Volume snapshots information in other models.
System Administration
Log Type: System Log, Connection Log, File Access Log
Real-time Online User Monitor
Real-time System Monitor
User Quota
Virtual Drive (ISO Mounting, Maximum 16)
UPS Support
Network Recycle Bin
Share folder-based
Maintains original directory structure and file permission
On-click restore
Supports scheduled emptying
Filtering rules
File size
File extension
Related products
New Arrivals
Full product warranty
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