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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•Easy to layout and modified to fit your applications in digital signage, broadcasting, education and surveillance systems and optimize visual effects
•Supports HDMI and Mini DisplayPort input from 640x480 to 4Kx2K @60 YUV 4:4:4, interlaced or progressive
•Image parameters and layouts are automatically saved in flash memory of the device and can be recalled for later use
•Supports remote control to switch 1x1, 2x2, 1x3 rotate, and 1x4 rotate mode
•Supports individual propagation delay on each display to have the best visual perception
•The video wall processor can control by USB, push button, Ethernet, IR remote control and cloud control
•High quality metal housing with ventilation panels better promote the heat dissipation and system stability during long hours of operation
•Premium design easily adopts into versatile application environment, mounting brackets included for different installation requirements
Compliant with HDMI 2.0a and DisplayPort 1.2a specification
Compliant with HDCP 2.2 and 1.4
Video Format Support:
HDMI / Mini DisplayPort
Video resolution:
Input: 4Kx2K at 60 (4:2:2 8-bit) / 4Kx2K at 60 (4:4:4 8-bit)
Output (each display): 1920x1080 at 60 / 1920x1200 at 60
Video bandwidth:
input 18Gbps (single-link 600MHz) / Output: 6.75Gbps (single-link 225MHz)
User-selectable output settings, up to 1920x1200
4Kx2K at 60 (YUV 4:4:4) can be divided and displayed onto four 1080p at 60 TV (2x2 layout only)
The video wall processor can control by USB, push button, Ethernet, IR remote control and cloud control
Firmware upgradable for new features and technology enhancements
Supports independent input rotation at the resolution up to 1080p
Supports resize, position, zoom for each HDMI output video
Supports PCM 2CH stereo audio
Power/Source/4K and Lock LED indicator
ESD protection:
Air: 15kV
Contact: 8kV
Power consumption:
>12 Watts (Max)
Metal housing, rack mountable
Product:
Color: Black
Housing: Metal
Connector:
1x 19-pin, HDMI, Type A, Female, Input
1x 20-pin, Mini DisplayPort, Female, Input
4x 19-pin, HDMI, Type A, Female, Output
1x Power Switch, On/Off
7x Push Button, Control
1x DIP Switch, for Firmware update
1x 5-pin, Micro USB, USB virtual COM port
1x 8-pin, RJ45 Ethernet, for Ethernet control
2x RCA Stereo Audio, output
Power Adapter:
Input: 100-240VAC, 50/60 Hz
Output: DC 12V/2A
UL Listed: E163743 / Level: VI
Environmental conditions:
Operating temperature: 32 to 104 degrees F
Storage temperature: -4 to 140 degrees F
Relative humidity: 20 to 90% RH (non-condensing)
TAA compliant
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New Arrivals
Full product warranty
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