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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico. OUTPUT
Output Volt Amp Capacity (VA):1500
Output kVA capacity (kVA):1.5
Output Watt Capacity (watts):900
Nominal Output Voltage(s) Supported:115V 120V
Frequency compatibility:60 Hz
Output voltage regulation (line mode):-18%, +8%
Output voltage regulation (Battery mode):115V (+/- 5%)
Built-in UPS output receptacles:8 5-15R outlet(s)
Output AC waveform (AC mode):Sine wave
Output AC waveform (battery mode):PWM sine wave
INPUT
Rated input current (at maximum load):8.5A
Nominal Input Voltage(s) Supported:120V AC
UPS input connection type:5-15P
UPS input connection description:Space-saving right angle input plug
Input circuit breaker:10A
UPS Input cord length (ft.):6
UPS Input cord length (m):1.8
Recommended Electrical Service:15A 120V
BATTERY
Full load runtime (minutes):4 min. (900w)
Half load runtime (minutes):12 min. (450w)
External battery pack compatibility:BP24V15RT2U (limit 1)
DC system voltage (VDC):24
Battery recharge rate (included batteries):Less than 4.5 hours from 10% to 90%
VOLTAGE REGULATION
Voltage regulation description:Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 75 to 147
Overvoltage correction:Input voltages between 128 and 147 are reduced by 12%
Undervoltage correction:Input voltages between 93 and 107 are boosted by 14%
Severe undervoltage correction:Input voltages between 75 and 92 are boosted by 30%
LEDS ALARMS and SWITCHES
LED Indicators:Front panel LCD display
Front panel LCD display:Numeric LCD interface reports Input Voltage, Output Voltage, Battery Charge Percentage, Estimated Runtime in Minutes, Load Percentage, Load Watts Additional LCD icons report battery charge level (5 "bars"), Line Power Mode, Battery Mode, Replace Battery and Auto-Voltage Regulation / AVR status LCD interface control options include Alarm Disable, Display Scrolling, Initiate Self-test, LCD brightness, External Battery setting and line sensitivity
Alarms:Audible alarm indicates power-failure and low-battery conditions Alarm can be permanently silenced via LCD interface
Alarm cancel operation:Power-fail alarm can be silenced using alarm-cancel switch once silenced, alarm will re-sound to indicate low-battery status
Switches:2 Switches control off/on power status and alarm-cancel/self-test operation dimmer switch controls LCD brightness
SURGE / NOISE SUPPRESSION
UPS AC suppression joule rating:1038
UPS AC suppression response time:Instantaneous
UPS Dataline suppression:1 line TEL/DSL (1 in / 1 out) 10/100Base T Ethernet
EMI / RFI AC noise suppression:Yes
COMMUNICATIONS
Communications interface:USB (HID enabled) DB9 Serial Contact closure
Network monitoring port description:Supports detailed monitoring of UPS and site power conditions
PowerAlert software:Free download from www.tripplite.com
Communications cable:USB and DB9 Serial cabling included
WatchDog compatibility:Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer time:4 milliseconds AC to battery mode / 3 milliseconds battery to AC mode
Low voltage transfer to battery power (setpoint):75
High voltage transfer to battery power (setpoint):147
SPECIAL FEATURES
Cold Start (startup in battery mode during a power failure):Cold-start operation supported
Green and high efficiency features:Greater than 95% efficiency - GREEN UPS
CERTIFICATIONS
UPS Certifications:Tested to UL1778 (USA) Tested to CSA (Canada) Tested to NOM (Mexico) Meets FCC Part 15 Category B (EMI)
Item Dimension (L"xW"xH"):
7.5 x 21.5 x 15
Weight:
40 lb
Warranty Information:
3-year limited warranty
Related products
New Arrivals
Full product warranty
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