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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•UHD 4K Resolution- This HDMI KVM switcher offers true Ultra-HD 4K at 60Hz resolution; it features EDID bypass which ensures visual workspace and high screen resolutions that are easy to connect and configure for most any system.
•Advanced Dual-Head Design
- Allows you to connect one 4K HDMI video input port and one 4K DisplayPort video input port on the same source/computer
•Dual Displays
- Dual 4K HDMI outputs allow for Extended, Mirror, or Primary display mode configuration
•Compliance- HDMI 2.0 and HDCP 2.2
•Easy Device Switching
- Convenient front panel select button or keyboard hot-key commands
•USB 2.0 Hub- Includes 2-port USB 2.0 HID Hub for Keyboard and Mouse connection, plus another 2 USB 2.0 ports for connecting USB flash drives or any USB devices to the KVM Switch allowing the connected computers to access them
•Multimedia Connections- Includes 3.5mm jack for microphone and stereo audio connections
•Display Auto Scan- Supports auto scanning feature between each display
•LED Indicators- Displays KVM connections and status
•Easy Installation
- Plug-n-play, no driver installation needed
Compliance:
HDMI 2.0, HDCP 2.2
Resolution:
3840x2160 at 60Hz YUV 4:4:4 8-bit and 3840x2160 at 60Hz YUV 4:2:0
Video Bandwidth:
Up to 18Gbps
USB data transfer rate:
USB 2.0 up to 480Mbp
3.5mm audio jack:
PCM 2-CH stereo
Power adapter:
5V/2A
Product:
Color: Black
Housing material: Plastic
Interfaces/Ports:
2x 19-pin HDMI 2.0, Female, Input
2x 20-pin, DisplayPort 1.2, Female, Input
2x 4-pin USB 2.0 Type-B, Female, Input
2x 3.5mm jack for Microphone, Female, Input
2x 3.5mm jack for Stereo audio, Female, Output
2x 19-pin, HDMI 2.0, Female, Output
2x 3.5mm Microphone Stereo Audio, Female, Output
2x 4-pin USB 2.0 Type-A, HID Devices, Female
2x 4-pin USB 2.0 Type-A, Hub, Female
1x Push button for device switching
1x Power jack
Power Adapter:
Input: 100-240V, 50-60Hz
Output: DC 5V/2A
UL listed: E168210 / Level: VI
Environmental conditions:
Operating temperature: 32 to 104 degrees F
Storage temperature: -4 to 140 degree F
Relative Humidity: 0% to 80% non-condensing
Certifcations/Standards:
FCC, CE, RoHS
TAA compliant
Item Dimension (L"x W"x H")
7 x 2 x 4
Weight
1.00 LB
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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