Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Magic 12/12-20 DC Converter
For The Toughest Tasks
The Mac and Magic DC-DC converters are designed for the toughest conditions for professional, semi-professional and recreational purposes. Even under the most extreme conditions, these DC-DC converters operate faultlessly, giving you round-the-clock output when necessary. The sustainability and technologies that underpin the Mastervolt concept have long been proven in practice. With an MTBF of 280,000 hours at full capacity and 24/7 use, the DC-DC converters are ideal for the toughest tasks and any situation that requires a reliable power supply.
Making The Best Even Better
The reliability and long lifespan of Mastervolt’s DC-DC converters have been established beyond doubt over the past 20 years. While the Mastervolt products have evolved with the latest technological developments, the dimensions and connections have remained the same. As a result it is exceptionally easy to replace one unit with another with only negligible downtime.
Mastervolt Green by Heart
As part of our constant search for eco-friendly and long-lasting solutions, Mastervolt has developed the Green by Heart program. Its impact on the Mac & Magic DC-DC converters include:
- An exceptionally effective use of the consumed input current (cos phi) > 0.98!
- Faster charging of batteries, even with when the input current is limited
- Use of top quality components with a long lifespan
- Savings in weight and space
- Fewer installation materials
MasterBus Compatible
For the DC-DC converters you can use the MasterBus Serial Interface. All you need is a single cable with one connection. Your benefits: Fast and easy installation, plus centralized monitoring, configuration and operation of your system with a MasterView panel.
Programmable via Desktop or Laptop/PC
Remote control the Mac or Magic via your laptop or PC or configure your personal preferences. The device has a communication port and easy installation with a PC-Link and MasterAdjust software.
Energy-Saving Dimmer Function
Many standard light dimmers convert part of the energy to heat and also lose unnecessary energy. The Mastervolt Magic converters regulate the power supply efficiently and without excessive heat build-up, up to 580 watts for optimal safety (multiple Magic converters can be used for multiple lamps).
Parallel Operation
If you have many/heavy power-consuming devices onboard, the parallel use of several units allows capacities of 40, 60 or more Amps. Advanced high-frequency technology with modern microprocessors ensures minimum power loss when switching from 24 to 12 V and vice versa.
Powerful Selling Points:
- Reliable and very stable DC supply
- For 12 and 24 V battery systems
- Parallel switching of multiple units for capacities of 40, 60 or more Amps
- Battery charger and dimmer function
- Adjustable output voltage
- Voltage stabilization for a longer lifespan of halogen lights, etc
- Corrosion-proof aluminium casing
- Shock-proof
- Temperature-powered fan for cooling
- Generates limited heat, so installable almost anywhere
- Fully MasterBus compatible with a MasterBus Serial Interface
Specifications:
- Nominal output voltage: 13.6V
- Output voltage (adjustable with MasterAdjust): 10-15V
- Output voltage dimmer (adjustable with MasterAdjust): 4-13V
- Output voltage stabilization: 2% at extremes of temperatures, load and input
- Output voltage ripple (peak peak): max. 1%
- Max. output power: 300W
- Nominal output power: 300W
- Max. output current: 20A
- Output charge current (3-step mode): 16 A
- Nominal input voltage: 12V
- Input voltage range: 11-16V
- Input voltage range (3-step charge mode): 12-16V
- Lower input set point (adjustable with MasterAdjust): 10V
- Delay lower input set point (adjustable with MasterAdjust): 30 sec.
- Galvanic isolation: yes
- Voltage limited: yes
- Efficiency: > 90% at nom. input voltage, full load; peak 92 %
- Dimmer function: yes, by external momentary switch via fast-on connection, to be activated by DIP switch setting
- Alarm contact: yes (fast-on connector)
- Dimensions, HxWxD: 227 x 154 x 81mm / 8.9" x 6.1" x 3.2"
- Weight: 1.8kg / 4.0lb
- Approvals: CE
- 3-Step charge option: yes (DIP switch settings)
- DC consumption: < 115 mA
- Connections: screw terminals (max. wire size 16 mm² / AWG5)
- Temperature range (ambient temp.): -25 °C to 80 °C, derating > 40 °C -13 °F to 176 °F
- Sound level: < 48 dBA at 1M
- Protection degree: IP21
- Protections: against over load & over temperature
- Cooling: maintenance free vario fans
- MasterBus compatible: yes, in combination with a MasterBus Serial Interface
WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate (dehp) which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Reference Material: