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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Power over Ethernet (DGS-1510-28P, DGS-1510-28XMP and DGS-1510-52XMP only)
All 10/100/1000 Mbps ports on the DGS-1510-28P, DGS-1510-28XMP and DGS-1510-52XMP are PoE-enabled, for powering devices such as IP cameras, VoIP phones and wireless access points. Compliant with IEEE 802.3af and IEEE 802.3at, these models support up to 30W of power output on any particular PoE port. The total PoE power budgets are 193W for the DGS-1510-28P, and 370W for the DGS-1510-28XMP and DGS-1510-52XMP. Additionally, the power budget for the DGS-1510-52XMP can be increased to 740W when utilized with the DPS-700 redundant power supply, allowing the switch to power even more devices.
Time-based PoE enables power to a port to be shut off at a scheduled time, reducing power usage and increasing security by powering off devices that should not be in use during non-business hours. A unique “PD-alive” feature, ideal for surveillance networks, pings attached PDs (IP Cameras, wireless access points) and resets the PoE power when inactivity is detected.
General
Hardware version : DGS-1510-52XMP: A1
Port Standards and Functions : IEEE 802.3 10BASE-T Ethernet
IEEE 802.3u 100BASE-TX Fast Ethernet
IEEE 802.3ab 1000BASE-T Gigabit Ethernet
802.3ae 10 GbE
IEEE 802.3x Flow Control for Full-Duplex Mode
Auto-negotiation
Number of Ports : DGS-1510-52XMP: 48 10/100/1000 Mbps PoE capable, 4 10G SFP+
Network Cables : UTP Cat. 5, Cat. 5e (100 m max.) EIA/TIA-568 100-ohm STP (100 m max.)
Full/Half Duplex : Full/half duplex for 10/100 Mbps and Gigabit speed
Media Interface Exchange : Auto or configurable MDI/MDIX
Performance
Switching Capacity : DGS-1510-52XMP: 176 Gbps
Transmission Method : Store-and-forward
MAC Address Table : 16,000 entries per device
MAC Address Update : Up to 512 static MAC entries,
Enable/disable auto-learning of MAC addresses
Maximum 64 bytes Packet Forwarding Rate: DGS-1510-52XMP: 130.95 Mpps
Packet Buffer Memory : DGS-1510-52XMP: 3 MB per device
PoE (DGS-1510-28P, DGS-1510-28XMP and DGS-1510-52XMP only)
PoE Standard: DGS-1510-52XMP: IEEE 802.3af, 802.3at
PoE Capable Ports Ports: DGS-1510-52XMP: 1 to 48: up to 30 W
PoE Power Budget: DGS-1510-52XMP: Max 370 W (without DPS-700) Max. 740W (with DPS-700)
Physical and Environmental
AC Input : 100 to 240 VAC 50/60 Hz internal universal power supply
Maximum Power Consumption : DGS-1510-52XMP: 486.9 W (PoE on), 58.8 W (PoE off)
Standby Power Consumption: DGS-1510-52XMP: 40.1 W
Smart Fan Quantity: DGS-1510-52XMP: 4
Acoustics: DGS-1510-52XMP: 55.4 dB(A)
Heat Dissipation: DGS-1510-52XMP: 1660.33 BTU/hr
Operation Temperature : 23 to 122 oF (-5 to 50 oC)
Storage Temperature : -4 to 158 oF (-20 to 70 oC)
Operation Humidity : 0% to 95% non-condensing
Storage Humidity : 0% to 95% non-condensing
Dimensions : DGS-1510-52XMP: 17.36 x 9.84 x 1.73 inches (440 x 250 x 44 mm)
19 standard rack mounting width 1U
Weight DGS-1510-52XMP: 11.93 lbs (5.41 kg)
Diagnostic LEDs : Power/Stacking ID/Fan (per device),
Link/Activity/Speed (per 10/100/1000 Mbps port),
Link/Activity/Speed (per Gigabit SFP port),
Link/Activity/Speed (per 10G SFP+ port)
Certifications : CE, FCC, C-Tick, VCCI, BSMI, CCC
IPv6 Ready Logo Phase 2 (DGS-1510-20/-28/-28X/-28P/-28XMP only)
Safety: cUL, CB
MTBF: DGS-1510-20: 882,152 hr.
DGS-1510-28: 516,593 hr.
DGS-1510-28P: 275,428 hr.
DGS-1510-28X: 516,593 hr.
DGS-1510-28XMP: 274,796 hr.
DGS-1510-52: 433,434 hr.
DGS-1510-52X: 416,789 hr.
Item Dimension (L inchxW inchxH inch)
21 x 19 x 5
Weight
15.75lb
Warranty Information
Lifetime
Related products
New Arrivals
Full product warranty
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