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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Proprietary, 6.7" x 8.2"
Single Socket SP3 supports AMD EPYC 7003 and 7002 series Processors
4 DIMMs
1 PCIe4.0 x 16
2 Slimline (PCIe 4.0 x8 or 8 SATA 6Gb/s), 4 Slimline (PCIe 4.0 x8)
1 M-key (PCIe4.0 x4/SATA)
Physical Status
Form Factor
Proprietary (Deep mini-ITX)
Processor System
CPU
Supports AMD EPYC 7003 and 7002 Series Processors
A BIOS update is required to support AMD EPYC 7003 Series Processors.
Socket
1 Socket SP3 (LGA4094)
Chipset
System on chip
System Memory
Capacity
4 DDR4 288-pin DIMM slots (1DPC)
Type
DDR4 R-DIMM/ LR-DIMM/ NV-DIMM
DIMM Size Per DIMM
R-DIMM: 64GB, 32GB, 16GB, 8GB
LR-DIMM: 256GB, 128GB, 64GB
256GB is to be validated
DIMM Frequency
R-DIMM: 3200/2933/2666/2400MHz
LR-DIMM: 3200/2933/2666/2400MHz
Voltage
1.2V
Expansion Slot
PCIe x 16
SLOT7: PCIe4.0 x16
M.2
1 M-key (PCIe4.0 x4/SATA) Form factor: 2280
TPM
TPM support
TPM2-SLI
Storage
SATA Controller
AMD EPYC Processors:
supports 16 SATA 6Gb/s from 2 Slimline
supports 1 SATA 6Gb/s M.2
Slimline for U.2
2 Slimline (PCIe 4.0 x8 or 8 SATA 6Gb/s)
4 Slimline (PCIe 4.0 x8)
Ethernet
Additional GbE Controller
1 Intel X550-AT2:
2 RJ45 (10 GbE)
LAN Controller
1 RJ45 Dedicated IPMI LAN port
Management
BMC Controller
ASPEED AST2500
IPMI Dedicated GLAN
1 x Realtek RTL8211E for dedicated management GLAN
Graphics
Controller
ASPEED AST2500
Rear Panel I/O
VGA Port
1 DB15
USB 3.2 Gen1 Port
2 Type A
Lan Port
2 RJ45 (10GbE)
Dedicate LAN
1 RJ45
UID Button/UID LED
1
Internal Connector
COM Header
1
Auxiliary Panel Header
1 (9-pin): chassis intrusion, system fault LED, LAN activity LED
TPM Header
1 (13-pin, LPC)
Thermal Sensor Header
1
IPMB Header
1
PMBus CONN
1
Fan Header
3 (4-pin)
Other Power Connectors
1 (4-pin, 12V and 5V) for using 12V DC-in PSU
USB 2.0 Header
1 (support 2 USB2.0)
NMI Header
1
System Panel
1 (9-pin): power switch, reset switch, system power LED, HDD activity LED
Speaker Header
1
BMC_SMB Header
1
Power Connector
1 (4-pin, ATX PSU signal and 5Vsb), 2 (8-pin, ATX 12V) support 12V DC-in
Clear CMOS
1 (contact pads)
Onboard LED
Standby PWR LED 5vsb
1
Fan Fail LED
3
System BIOS
BIOS Type
256Mb SPI Flash ROM
Hardware Monitor
Temperature
CPU, TRMB_IN, TRMB_OUT1 temperature sensing
Fan
Fan Tachometer
CPU Quiet Fan (Allow Chassis Fan Speed Auto-Adjust by CPU Temperature)
Fan Multi-Speed Control
Voltage
1.8VSB,3VSB,5VSB,1.8V,3V,5V,12V,BAT,VCPU,VSOC,VCCM ABCD,VCCM EFGH
Support OS
OS
Microsoft Windows:
Server 2016 (64bit)
Server 2019 (64bit)
Linux:
RedHat Enterprise Linux Server 8.2 (64bit) / 7.9 (64bit)
CentOs 8.2 ( 64 bit) / 7.9 ( 64 bit)
SUSE SLES 15.2(64 bit) / 12.5(64bit)
UBuntu 20.04.1 (64 bit) /18.04.5 (64 bit) / 16.04.7 (64 bit)
Hypervisor:
VMWare ESXi 6.7 u3 / 7.0 u1
vSphere 6.7 u3 / 7.0 u1
CITRIX Hypervisor 8.1.0
Environment
Temperature
Operation temperature: 10oC 35oC / Non operation temperature: -40oC - 70oC
Item Dimension (L"xW"xH")
11 x 10 x 3
Weight
10.83 lbs
Warranty Information
3 years
Related products
New Arrivals
Full product warranty
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