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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The gimbal head folds down from the gimbal handle, and you can then flip the gimbal around and use it underslung for low-angle shots, without having to attach or detach anything. The gimbal handle remains built-in and has built-in batteries that provide up to a 14-hour runtime. The batteries can be charged via the handle while the gimbal is being used in operation (except in extreme high/low temperatures). The handle supports PD and QC 2.0 fast-charging protocols and can be recharged in approximately two hours using an 18W fast charger, not included. The foldable design of the gimbal also allows for easier transport and storage.
The RSC 2 also features a 1" OLED black-and-white screen and has a horizontal dial on the front for focus adjustments with the same hand you hold the gimbal with. On each side of the gimbal handle is a NATO mount with M4 threads for attaching dedicated accessories such as an optional briefcase handle.
The RSC 2 uses the DJI Titan stabilization algorithm, an improved version over their previous one that provides better stabilization and fluidity. Theres also a built-in feature called SuperSmooth that complements the algorithm when working with up to 100mm zoom lenses. SuperSmooth compensates for micromovements and increases torque to achieve smooth motion with long lenses.
Gimbal
Number of Axes
3-Axis (Pitch, Roll, Yaw)
Rotation Range
Yaw (Pan): 360o
Pitch (Tilt): -240 to 95o
Roll: -112 to 214o
Load Capacity
6.6 lb / 3 kg
Connectivity
Ports
3 x USB Type-C
Wireless Frequency
2.4 GHz (2.4 - 2.483)
Wireless Protocol
Bluetooth 5.0
Battery
Battery Type
2 x 18650
Capacity (mAh)
3400 mAh
Capacity (Wh)
24.48 Wh
Battery Runtime
14 Hours
Environmental
Operating Temperature
-4 to 113oF / -20 to 45oC
General
Materials
Aluminum
Mounting
1 x 1/4"-20 Female
1 x Cold Shoe Mount
2 x NATO Rail
4 x M4 Female
Item Dimension (L"xW"xH")
18 x 14 x 7
Weight
13 lbs
Warranty Information
NA
Related products
New Arrivals
Full product warranty
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