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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The Universal Dock Experience
The USB-C and USB 3.0 docking station provides IT professionals with a convenient one-dock solution for offices using different laptop brands and operating systems. The dock works with Dell, HP, Lenovo, MacBook and most other laptops.
Flexible Monitor Connections
The dual-4K docking station connects your laptop to Ultra HD DisplayPort or HDMI monitors:
2x 4K DisplayPort up to 4096 x 2160p at 60Hz
2x 4K HDMI up to 4096 x 2160p at 60Hz
1x 4K DP + 1x 4K HDMI display at 60Hz
Connect to a single 5K display using two DP ports.
60W Power Delivery
Using a single cable, the dock powers and charges your laptop as you work with 60W PD, using the 135W power adapter.
Easy and Convenient Setup
For fast setup right out of the box, the combo cable (USB-C with attached USB-A adapter) lets you connect any laptop. The dock has mounting holes for workstation mounting (bracket not included).
The Connections You Need
Connect your devices with four USB 3.0 ports: 1x USB-C and 3x USB-A. Fast-charge your USB-C or USB-A smartphone. The dock provides a GbE port (PXE Boot support) and 3.5 mm 4-position headset audio jack. It also includes a security lock slot (K-slot) to protect against theft.
DK30C2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.
HARDWARE
4K Support
Yes
Bus Type
USB-C
USB 3.0
Chipset ID
DisplayLink - DL6950
Genesys Logic - GL3523
Fresco Logic - FL7102
Fresco Logic - FL7201
VIA Labs - VL160
RealTek - RTL8153
Texas Instruments - TS3A225E
Displays Supported
2
Fast-Charge Port(s)
Yes
Industry Standards
USB Power Delivery Specification Rev. 3.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Interface
USB 3.0
K-Lock Slot
Kensington Standard Slot (K-Slot)
PERFORMANCE
Compatible Networks
10/100/1000 Mbps
Full Duplex Support
Yes
Maximum Data Transfer Rate
5 Gbps (USB 3.0)
2 Gbps (Ethernet Full-Duplex)
Maximum Digital Resolutions
2x HDMI - 4096 x 2160p at 60Hz
2x DisplayPort - 4096 x 2160p at 60Hz
1x HDMI + 1x DisplayPort - 4096 x 2160p at 60Hz
1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 at 60Hz
Lower resolutions are also supported. For example, if the max is 4096 x 2160p (4K), it also supports 3840 x 2160p (4K), 2560 x 1600p and 2560 x 1440p.
PXE
Yes
Type and Rate
USB 3.0 - 5 Gbit/s
UASP Support
Yes
CONNECTOR(S)
Connector Type(s)
2 - DisplayPort (20 pin) Female
2 - HDMI (19 pin) Female
1 - USB Type-C (Fast-Charge, 24 pin) USB 3.0 Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
2 - USB Type-A (9 pin) USB 3.0 Female
1 - Ethernet Gigabit Female
1 - 3.5 mm Mini-Jack (4 Position) Female
SOFTWARE
OS Compatibility
Windows 7, 8, 8.1, 10
macOS 10.11 - 10.12, 10.14
Chrome OS v55+
SPECIAL NOTES / REQUIREMENTS
Note
Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery and DP alt mode.
4K resolution is supported on all 4 video ports. A 4K-capable DisplayPort or HDMI display is required to achieve 4Kx2K resolutions
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1 this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
The dock connects to the USB Type-C port or the USB Type-A port on your laptop.
System and Cable Requirements
USB-C enabled computer with an available USB Type-C port, or a USB-3.0 enabled computer with an available USB Type-A port
POWER
Center Tip Polarity
Positive
Input Current
2.5 A
Input Voltage
100 - 240 AC
Output Current
6.75 A
Output Voltage
20V DC
Plug Type
N
Power Consumption (In Watts)
135 W
Power Delivery
60W
Power Source
AC Adapter Included
ENVIRONMENTAL
Humidity
0-95% RH
Operating Temperature
0oC to 50oC (32oF to 122oF)
Storage Temperature
-20oC to 70oC (-4oF to 158oF)
PHYSICAL CHARACTERISTICS
Color
Black and Space Gray
Enclosure Type
Plastic
WHATS IN THE BOX
Included in Package
1 - Docking Station
1 - USB-C Cable (with Attached USB-C to USB-A Adapter)
1 - Universal Power Adapter (NA/JP, ANZ)
1 - Quick-Start Guide
Item Dimension (L"xW"xH")
11 x 7 x 4
Weight
3 lbs
Warranty Information
3 Year Warranty
Related products
New Arrivals
Full product warranty
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