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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.You can also connect the dock to your USB 3.0 laptop through a USB-A port, using a USB-C to A cable, such as the USB315AC1M(sold separately). Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported.
Enhance Productivity
The 4K USB-C docking station lets you create a three-monitor Ultra HD workstation. Connect:
•2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz and
•1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz
For high-resolution applications, you can connect the dock to a 5K display at 60Hz, using the two DisplayPort ports.
100W Power Delivery
Using a single cable, the USB-C dock will power and charge power-hungry laptops, with up to 100W Power Delivery, and power your peripherals with its 150W power adapter.
Powerful Connections
This triple-monitor docking station lets you transform your laptop into a full-sized workstation. It gives you five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl. 1x Fast-Charge port), a Gigabit Ethernet port, headset jack, and separate 3.5 mm audio and microphone ports.
The TAA compliant DK30CH2DEP is backed by a StarTech.com 3-year warranty and free lifetime technical support.
Applications
Ideal for 4K video editing or working with high-resolution graphics
Work on multiple documents simultaneously in office applications
View multiple monitors at a glance, in financial or investment firms
Enhanced Power Delivery (100W) supports power-hungry laptops
HARDWARE
4K Support
Yes
Bus Type
USB-C
Chipset ID
DisplayLink - DL-6950
Genesys Logic - GL3523
Genesys Logic - GL3523S
Texas Instruments - TPS65982
Parade Technologies - PS176
Displays Supported
3
Fast-Charge Port(s)
Yes
Industry Standards
USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
PERFORMANCE
Auto MDIX
Yes
Compatible Networks
10/100/1000 Mbps
Full Duplex Support
Yes
Maximum Data Transfer Rate
5 Gbps (USB 3.0)
2 Gbps (Ethernet Full-Duplex)
Maximum Digital Resolutions
1x HDMI (DP Alt Mode) - 4096 x 2160p at 24Hz / 3840 x 2160p at 30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p at 60Hz / 3840 x 2160p at 60Hz
1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 at 60Hz
Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate
USB 3.0 - 5 Gbit/s
UASP Support
Yes
CONNECTOR(S)
Connector Type(s)
2 - DisplayPort (20 pin) Female
1 - HDMI (19 pin) Female
2 - USB Type-C (24 pin) USB 3.0 (5Gbps) Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
3 - USB Type-A (9 pin) USB 3.0 Female
1 - RJ-45 Female
1 - 3.5 mm Mini-Jack (4 Position) Female
2 - 3.5 mm Mini-Jack (3 Position) Female
1 - Security Lock Slot Female
SOFTWARE
Windows 7, 8, 8.1, 10
macOS 10.9 - 10.12, 10.14
Chrome OSTM v55+
SPECIAL NOTES / REQUIREMENTS
Note
Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
4K resolution is supported on all 3 video ports. A 4K-capable display is required to achieve 4Kx2K resolution
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1, this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A
System and Cable Requirements
USB-C enabled computer with an available USB Type-C port
POWER
Center Tip Polarity
Positive
Input Current
2.5 A
Input Voltage
100 to 240 AC
Output Current
7.5 A
Output Voltage
20V DC
Plug Type
N
Power Delivery
100W
Power Source
AC Adapter Included
ENVIRONMENTAL
Humidity
0 to 70% RH
Operating Temperature
0oC to 40oC (32oF to 104oF)
Storage Temperature
-20oC to 60oC (-4oF to 140oF)
PHYSICAL CHARACTERISTICS
Color
Black and Silver
Enclosure Type
Plastic
WHATS IN THE BOX
Included in Package
1 - Docking Station
1 - USB-C Cable
1 - Universal Power Adapter (NA/JP, ANZ)
1 - User Manual
Item Dimension (L"xW"xH")
13 x 7 x 4
Weight
3.00 LB
Warranty Information
3 Year Warranty
Related products
New Arrivals
Full product warranty
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