Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Bring Top Performance and HDTV Onboard with an Ultra-compact Antenna
With its 32cm (12.5") antenna, the TracVision TV1 marine satellite television system is ideal for smaller boats and coastal cruising or use on inland waterways. An easy-to-use installation wizard and single-cable design make this antenna perfect for fast installations or retrofits.
Features and Technology from the Leader in Marine Satellite TV
TracVision TV1's sleek, IP-enabled TV-Hub is the belowdecks powerhouse that makes this advanced system simple to use. The TV-Hub enables a friendly user interface that you can access from any mobile device or laptop, providing system information at your fingertips. Bring the DVB-S2 compatible TracVision TV1 onboard today and start enjoying favorite programming from DIRECTV®, DISH Network®, Bell TV, and select linear Ku-band regional services worldwide.
Highlights
- 32cm (12.5") diameter antenna features proprietary RingFire technology for stronger signals, wider geographic coverage, and better reception
- Supports DIRECTV, DISH Network, Bell TV, and select linear Ku-band regional services worldwide
- Sleek IP-enabled TracVision TV-Hub delivers easy setup and operation, and easy user interface for system information from any smartphone, tablet, smart TV, or computer
- HDTV compatible (Ku-band services only)
- Integrated Single Wire Multiswitch (SWM-8) built into belowdecks TV-Hub supports up to 8 DIRECTV receivers
- Single coaxial cable for power, data, and video enables easy installations and retrofits
- DVB-S2 compatible
- Advanced inertial-based stabilized search for fast satellite acquisition
- High performance tracking with advanced algorithms for crystal-clear television picture in heavy seas
- Built-in worldwide satellite library
- IP AutoSwitch option for multiple receiver installations - for simple auto-switching on Dish Pro and DiSEqC-compatible services
- World-class warranty coverage and support
Exclusive Technology
TracVision TV-Hub
The innovative TracVision TV-Hub integrates the advanced functionality of the TV-series system into one streamlined unit:
- IP-enabled antenna control unit with Ethernet connection and built-in Wi-Fi interface allows access to system information from any Wi-Fi device
- Automatic satellite switching makes it easy to access all programming and local channels wherever you travel, and with whatever service you use
- Built-in SWM-compatible technology supports DIRECTV programming
- Built-in DISH Pro output supports DISH Network and Bell TV service
- Built-in DiSEqC protocol supports linear TV services around the world
- Two output ports provide the flexibility to use legacy receivers and expand SWM capability
- Status indicators quickly convey information about antenna function and power
- 10-30 VDC input provides power to the TV-Hub, which in turn provides power to the antenna
- NMEA 0183/2000 input for heading and GPS enable fastest satellite acquisition
RingFire Technology
KVH's proprietary RingFire technology is a remarkable breakthrough in antenna design, fusing precisely shaped, tuned parabolic dish antennas with custom-designed, dual-mode feed tubes and uniquely modified LNBs. RingFire technology provides unmatched illumination of the reflector resulting in signal strengths comparable to competitors' larger antennas. This means that with TracVision, you'll enjoy wider geographic coverage and better reception than with competing antennas, even in extreme weather.This product may not be returned to the original point of purchase. Please contact the manufacturer directly with any issues or concerns.
Quick Specs:
Dome Weight (lbs) = 7.5 lbs | Service Coverage = DirecTV, Dish | Voltage - Input Range (Volts) = 10-30v | Antenna Dish Diameter = 13"
Reference Material: