Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Designed for boats up to 45 feet, the HRC10-8 Horizontal Series windlasses proudly follow in the highly successful footsteps of Maxwell's previous, fully automatic rope / chain anchor winches.
Kit Includes
- Windlass
- On/Off Breaker Panel
- Reversing Solenoid
- Up/down Panel Switch
- Clutch Release Handle
Features
- The HRC10-8 is Maxwell's fully automatic rope/ chain or all chain horizontal windlass
- Designed to effortlessly retrieve and deploy 8mm (5/16" ) chain and 16mm (5/8" ) three strand or 8-brait (plait) rope.
- The HRC 10-8 has a patented uniquely designed chain wheel will accommodate ANY 5/16" or 8 mm marine grade chain spliced to 5/8" rope.
- The aesthetically pleasing above deck design, evolved from the philosophy of form follows function, encapsulates the motor and drive in a two part watertight case, saving space below deck
- Case Material: Anodized Aluminum
- The two part case consists of a die cast, marine-grade hard anodised alloy front section and a rugged and easily removable composite motor cover aft section.
- This two piece watertight case allows for quick and easy, on-deck,routine maintenance.
- Simple " bolt down" installation ensures effortless and rapid on-deck installation and set up.
- The stainless steel pressure arm always exerts maximum control pressure on the rode (rope, splice or chain).
- The new and revolutionary patented Wave Design chainwheel is able to accommodate a wide range of chain pitch differences, within the specified chain size diameters, suitable for use with the HRC10 Series.
- The unique Maxwell " wrap around" horizontal chainwheel ensures that more than 90x of the wheel is used, allowing greatly improved rope and chain handling compared with competitor designs.
- High quality Stainless Steel chainwheels
- The HRC10 works just as effectively with all-chain rodes for those who desire the added security and holding power of an all-chain anchor system.
- The integral chain pipe and huge, through deck hawse pipe throat ensures easy entry of the rope / chain rode into and out of the anchor locker.
- Cone type clutch/brake mechanism permits manual, "free fall" anchoring and emergency crank recovery of the rode and anchor if required.
- The sealed oil bath and marine-grade hard anodised, alloy gearbox provides high efficiency output drive via precision worm and wormwheel.
- Exclusive Maxwell 3 YEAR Limited Warranty
- Maximum PUll: 1540 lbs
- Chain Short Link: 5/16" or 8mm
- Chain Speed (Anchor Retrieval): 79 ft per Minute
- Rope Speed (Anchor Retrieval): 65 ft per Minute
- Rope Size (Nylon 3 strand or 8 Plait): 5/8"
- Power Supply (DC): 12VDC
- Motor Power: 1000 Watts
- Net weight: 42 lbs
Specifications
Quick Specs:
Chain - Diameter (Inches) = 5/16" | Freefall = Yes | Rope Diameter (Inches) = 5/8" | Vertical/Horizontal = Horizontal