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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Synology RS3618xs is a reliable, superior-performance network-attached storage solution for large-scale enterprises with demanding business applications. It simplifies data management, optimizes virtualization environments, and rapidly expands storage capacity with minimal time investment in setup and maintenance.
Ultimate Backup Solution
RS3618xs integrates various backup applications to safeguard your important data on any device with an intuitive user interface and durable storage technologies.
Hardware Specifications
CPU
CPU Model
Intel Xeon D-1521
CPU Architecture
64-bit
CPU Frequency
Quad Core 2.4 (base) / 2.7 (turbo) GHz
Hardware Encryption Engine (AES-NI)
yes
Memory
System Memory
8 GB DDR4 ECC UDIMM
Memory Module Pre-installed
8GB (1 x 8GB)
Total Memory Slots
4
Memory Expandable up to
64 GB (16 GB x 4)
Storage
Drive Bays
12
Maximum Drive Bays with Expansion Unit
36
Compatible Drive Type (See all supported drives)
3.5inch SATA HDD
2.5inch SATA HDD
2.5inch SATA SSD
Maximum Internal Raw Capacity
144 TB (12 TB drive x 12) (Capacity may vary by RAID types)
Maximum Raw Capacity with Expansion Units
432 TB (144 TB + 12 TB drive x 24) (Capacity may vary by RAID types)
Maximum Single Volume Size
200 TB (32GB RAM required, for RAID 5 or RAID 6 groups only)
108 TB
Hot Swappable Drive
yes
External Ports
RJ-45 1GbE LAN Port
4 (with Link Aggregation / Failover support)
USB 3.0 Port
2
Expansion Port
2
PCIe
PCIe Expansion
2 x Gen3 x8 slots (x8 link)
Add-in-card supportPCIe
Network Interface Card
File System
Internal Drives
Btrfs
EXT4
External Drives
Btrfs
EXT4
EXT3
FAT
NTFS
HFS+
exFAT
Notes
exFAT Access is purchased separately in Package Center.
Others
System Fan
80 mm x 80 mm x 4 pcs
Fan Speed Mode
Full-Speed Mode
Cool Mode
Quiet Mode
Easy Replacement System Fan
yes
Power Recovery
yes
Noise Level
50.2 dB(A)
Scheduled Power On/Off
yes
Wake on LAN/WAN
yes
Power Supply Unit / Adapter
500W
AC Input Power Voltage
100V to 240V AC
Power Frequency
50/60 Hz, Single Phase
Power Consumption
142.76 W (Access)
55.05 W (HDD Hibernation)
British Thermal Unit
487.12 BTU/hr (Access)
187.84 BTU/hr (HDD Hibernation)
Environment Temperature
Operating Temperature
5oC to 35oC (40oF to 95oF)
Storage Temperature
-20oC to 60oC (-5oF to 140oF)
Relative Humidity
5% to 95% RH
Certification
EAC
VCCI
CCC
RCM
FCC
CE
BSMI
Notes
Power consumption is measured when fully loaded with Western Digital 1TB WD10EFRX hard drive(s).
Noise Level Testing Environment: Fully loaded with Seagate 2TB ST2000VN000 hard drive(s) in idle Two G.R.A.S. Type 40AE microphones, each set up at 1 meter away from the Synology NAS front and rear Background noise: 16.49-17.51 dB(A) Temperature: 24.25-25.75oC Humidity: 58.2-61.8%
DSM Specifications
Storage Management
Maximum Internal Volume Number
1024
Maximum iSCSI Target Number
64
Maximum iSCSI LUN
512
iSCSI LUN Clone/Snapshot, Windows ODX
yes
SSD Read/Write Cache (White Paper)
yes
SSD TRIM
yes
RAID Group
yes
Supported RAID Type
RAID F1
Basic
JBOD
RAID 0
RAID 1
RAID 5
RAID 6
RAID 10
RAID Migration
Basic to RAID 1
Basic to RAID 5
RAID 1 to RAID 5
RAID 5 to RAID 6
Volume Expansion with Larger HDDs
RAID F1
RAID 1
RAID 5
RAID 6
Volume Expansion by Adding a HDD
RAID F1
RAID 5
RAID 6
JBOD
Global Hot Spare Supported RAID Type
RAID F1
RAID 1
RAID 5
RAID 6
RAID 10
Related products
New Arrivals
Full product warranty
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