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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.oDistributes HDMI video and audio from two HDMI sources to up to 2 HDMI displays simultaneously while maintaining signal quality
oCompliant with HDMI 2.0a, HDCP 2.2/1.4 with 18Gbps bandwidth
oSupports resolutions up to 4Kx2K@60Hz (YUV 4:4:4 8-bit), 3D, HDR, 36-bit Deep Color
oSupports LPCM 7.1, Dolby TrueHD, Dolby Digital Plus, and DTS-HD Master Audio
oSupports stereo audio extraction to 3.5mm audio output jack for 2ch stereo source devices only
oAuto video scaling feature, via HDCP detection of your connected display, detects and configures the video resolution automatically according to the capabilities of the connected monitors
oHigh quality materials and metal housing extends the stability and durability, allowing for long hours of operation
oBuilt-in EDID management and firmware update mechanism further expands compatibility
oEDID modes are controlled by the included remote control, push button control cycles between Auto EDID, Copy EDID, and Mixed EDID modes
oIndividual LED indicators for power and EDID mode allow for easy and quick operating status
Compatibility Notes:
- 4K@30Hz monitors will display in 1080p @60Hz resolution
- Does not support 4K/60Hz YUV 422 down scaling
- The 2 HDMI outputs mirror each other, extended displays are not supported
Compliant with HDMI 2.0, HDCP 2.2/1.4
Video bandwidth:
18Gbps
Resolution:
480p/720p/1080i/1080p/ HDR 4K2K at 60Hz (4:2:0 10bit) / 4K2K at 60Hz (YUV 4:4:4 8bit)
Audio:
LPCM up to 7.1, Dolby Atmos and DTS-X (Copy EDID)
Down scaling:
4K at 60Hz (YUV 4:4:4) to 1080p at 60Hz. Note: 4K at 60Hz (YUV 4:2:2) down scaling is not supported
Display mode (output):
Mirror
Product:
Color: Black
Housing: Metal
Connectors:
2x 19-Pin, HDMI, Type A, Female, Input
2x 19-pin, HDMI, Type A, Female, Output
1x Push button for Switch function and EDID Selection
1x 5-pin Micro USB, Female, Power and F/W update
1x 3.5mm jack, Stereo audio, Output
EDID management (controlled by the included Remote Control):
Auto EDID: 4K at 60Hz
Copy EDID: The EDID of the monitor connected to HDMI Out 1 is used for the connected displays
Mixed EDID: The EDID of the monitor with the lowest resolution/audio capability is used for the connected displays
Power Adapter:
Input: 100-240VAC, 50/60 Hz
Output: 5V/1A
Environmental conditions:
Operating temperature: 23 to 104 degrees F
Storage temperature: -4 to 140 degrees F
Relative humidity: 5% to 90% RH (non-condensing)
Certifications/Standards:
FCC, CE, RoHS
Package contents
2-Port HDMI 2.0 4K HDR Splitter / Switcher
Power adapter
USB A to Micro-B cable
Remote control
Mounting kit
Quick Start Guide
Item Dimension (L"x W"x H")
4 x 1 x 3
Weight
1.00 LB
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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