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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•Supports Seamless Roaming so even video streams and voice calls are unaffected as users move between locations
•Free cloud centralized management and Omada app for ultra convenience and easy management
•Support Power over Ethernet(802.3at/802.3af) for convenient and affordable installation
•Secure guest network along with multiple authentication options (SMS/Facebook Wi-Fi/ Voucher, etc.) and abundant wireless security technologies.
•Band Steering Automatically moves dual-band devices onto the wider 5GHz band for faster connections
•Load balance ensures large numbers of users have smooth network experiences in high-density business networks
•Supports management VLAN for an enhanced network management
Superior Wi-Fi Speeds and Performance
QCA enterprise class chipsets, dedicated high-power amplifier and professional antenna along with the latest generation 802.11ac Wave 2 MU-MIMO technology, ensure superior 1750 Mbps Wi-Fi speeds and long-range coverage over 2.4GHz and 5GHz wireless bands.
Seamless Roaming
802.11k/802.11v seamless roaming switches clients automatically to the access point with the optimal signal with a seamless transition when moving. This allows sensitive applications like VoIP and video conferences to go uninterrupted.
Secure Guest Network with Facebook W-Fi and SMS Login
Guest Network provides secure access to guests sharing your Wi-Fi network, with captive portal helping maintain only authorized guests to use the network. The addition of SMS and Facebook authentication simplifies the captive portal even further to simplify connectivity and boost your business.
HARDWARE FEATURES
Interface
2 x Gigabit Ethernet (RJ-45) Ports
Button
Reset
Power Supply
802.3af/at PoE or 48V Passive PoE (+4,5pins, -7,8pins. PoE Adapter Included)
Power Consumption
12.3 W
Antenna Type
Internal Omni
2.4GHz: 3 x 4dBi
5GHz: 3 x 4dBi
Mounting
Ceiling or Wall Mount
(Mounting kit included)
Physical Security Lock
Yes
Hardware Watch Dog
Yes
WIRELESS FEATURES
Wireless Standards
IEEE 802.11ac/n/g/b/a
Frequency
2.4GHz and 5GHz
Signal Rate
5GHz:Up to 1300Mbps
2.4GHz:Up to 450Mbps
Wireless Functions
Multiple SSIDsUp to 16 SSIDs, 8 for each band
Enable/Disable Wireless Radio
Automatic Channel Assignment
Transmit Power Control Adjust Transmit Power on dBm
QoS(WMM)
MU-MIMO (Wave 2)
Seamless Roaming
Band Steering
Load Balance
Airtime Fairness
Beamforming
Rate Limit
Reboot Schedule
Wireless Schedule
Wireless Statistics based on SSID/AP/Client
Wireless Security
Captive Portal Authentication
Access Control
Wireless Mac Address Filtering
Wireless Isolation Between Clients
SSID to VLAN Mapping
Rogue AP Detection
802.1X Support
64/128/152-bit WEP / WPA / WPA2-Enterprise, WPA-PSK / WPA2-PSK
Transmission Power
FCC:
is less than or equal to 25dBm(2.4GHz)
is less than or equal to 27dBm(5GHz)
MANAGEMENT
Centralized Management
Omada Software Controller or OC200
APP support
Omada App
Cloud Access
Yes
omada.tplinkcloud.com
Email Alerts
Yes
LED ON/OFF Control
Yes
Management MAC Access Control
Yes
SNMP
Yes
System Logging Local/Remote Syslog
Local/Remote Syslog
Telnet
Yes
Web-based Management
HTTP/HTTPS
L3 Management
Yes
Multi-site Management
Yes
Management VLAN
Yes
OTHERS
Certification
FCC, RoHS
Package Contents
AC1750 Wireless MU-MIMO Gigabit Ceiling Mount Access Point EAP245
Gigabit Passive PoE Adapter
Power Cord
Mounting Kit
Installation Guide
Environment
Operating Temperature: 0oC to 40oC (32oF to 104oF)
Storage Temperature: -40oC to 70oC (-40oF to 158oF)
Operating Humidity: 10% to 90% non-condensing
Storage Humidity: 5% to 90% non-condensing
Item Dimension (L"xW"xH")
14 x 9 x 3
Weight
3.00 LB
Warranty Information
Limited Lifetime Warranty
Related products
New Arrivals
Full product warranty
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