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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Delivers crystal clear picture quality with resolution up to 3840x2160 @60Hz YUV 4:4:4 8bit and HDR 3840x2160 @60Hz YUV 4:2:0 10bit
Pure unaltered uncompressed 7.1ch digital HDMI over CAT cable transmission, DTS-HD Master Audio and Dolby TrueHD high bit rate audio support
Supports USB 2.0 data transmission between the receiver and transmitter
Supports PoC (Power over Cable) technology which allows both the transmitter and receiver units to be powered through only one power adapter
Supports ARC on the receiver unit
Bi-directional IR sensors allow you to remotely control the HDMI source device from the remote display side or control the remote display from the source device side
High quality metal housing with cooling slots provide excellent ESD and electromagnetic protection plus excellent heat dissipation and cooling for stable operation during extended hours of use
Slim profile design easily adopts into versatile application environment, wall mountable housing for easy and varied installation requirements
Note: Does not support connecting to Router or Switch
Compliant with HDMI 2.0 and HDCP 2.0
Supports EDID bypass, CEC, Deep Color
Supports 3840x2160 at 60Hz YUV 4:4:4 8bit
Supports 3840x2160 at 60Hz HDR10 YUV 4:2:0 10bit
Video bandwidth up to 18Gbps (600MHz per channel)
Video latency: <20 microsecond
Auto skew equalization
Full Duplex RS-232 control up to 115200 bps through connector
Full Duplex USB 2.0 data transmission up to 480Mbps
Audio support
DTS-HD Master Audio and Dolby True HD
Bi-directional IR pass-through supports full frequency IR signal from 20KHz to 60KHz
Power consumption
18 watts (max)
ESD protection
+/-15kV Air and +/-8kV Contact
Resolution
480p / 720p / 1080i / 1080p / 3840x2160 at 60Hz YUV 4:4:4 8bit / HDR 3840x2160 at 60Hz YUV 4:2:0 10bit
Supports PoC (Power over Cable) technology which allows both the transmitter and receiver units to be powered through one power adapter connected to either unit
Aluminum housing with wall mount design
Transmission protocol
HDBaseT
Note: Does not support connecting to Router or Switch
Transmission Distance
1080p at 60Hz: up to 100m
4K (3840x2160) at 30Hz/60Hz: up to 70m
Product
Transmitting unit (TX):
Connectors:
1x 19-pin HDMI, Type A, Female, Input
1x 8-pin, RJ45, output
1x 3.5mm jack, IR In
1x 3.5mm jack, IR Out
1x 3.5mm jack, Audio In
1x 4-Pin, USB 2.0, Type-A, Female, USB Host
1x 5-Pin, USB 2.0, Micro USB, Female, USB Device
1x Power LED indicator
1x 3-Pin, RS-232, Phoenix connector
1x 3-Pin, DIP Switch
1x Power jack
Receiving unit (RX):
Connectors:
1x 19-pin HDMI, Type A, Female, Output
1x 8-pin, RJ45, Input
1x 3.5mm jack, IR In
1x 3.5mm jack, IR Out
1x 3.5mm jack, Audio Out
1x Coaxial jack, S/PDIF Audio Out
1x 4-Pin, USB 2.0, Type-A, Female, USB Host
1x 5-Pin, USB 2.0, Micro USB, Female, USB Device
1x Power LED indicator
1x 3-Pin, RS-232, Phoenix connector
1x 3-Pin, DIP Switch
1x Power jack
Power adapter
Input: AC 100-240V / 50-60Hz
Output: DC 12V/2A
UL Listed: E163743 / Class VI
Related products
New Arrivals
Full product warranty
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