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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Specifications
- Mfr Part Number: ROG MAXIMUS XIII HERO
- CPU:
- ​Intel Socket LGA1200 for 11th Gen Intel Core processors & 10th Gen Intel Core, Pentium Gold and Celeron Processors
- Supports Intel 14 nm CPU
- Supports Intel Turbo Boost Technology 2.0 and Intel Turbo Boost Max Technology 3.0​
- Chipset: Intel Z590
- Memory:
- 4 x DIMM, Max. 128GB, DDR4 5333(OC)/5133(OC)/5000(OC)/4800(OC)/4700(OC)/4600(OC)/4500(OC)/4400(OC)/4266(OC)/4133(OC)/4000(OC)/3866(OC)/3733(OC)/3600(OC)/3466(OC)/3400(OC)/3333(OC)/3200/3000/2933/2800/2666/2400/2133 MHz Non-ECC, Un-buffered Memory
- Dual Channel Memory Architecture
- Supports Intel Extreme Memory Profile (XMP)
- OptiMem III
- Graphic:
- 1 x HDMI 2.0
- 2 x Intel Thunderbolt 4 ports (USB Type-C) support DisplayPort 1.4 and Thunderbolt video outputs
- Expansion Slots:
- ​Intel 11th &10th Gen Processors- 2 x PCIe 4.0/3.0 x16 slot(s)- Intel 11th Core processors support PCIe 4.0 x16 or x8/x8 or x8/x4 mode(s)- Intel 10th Core processors support PCIe 3.0 x16 or x8/x8 or x8/x4 mode(s)
- Intel Z590 Chipset- 1 x PCIe 3.0 x16 slot (supports x4 mode)- 1 x PCIe 3.0 x1 slots
- Multi-GPU Support: Supports NVIDIA 2-Way SLI Technology
- Storage:
- Total supports 4 x M.2 slots and 6 x SATA 6Gb/s ports
- Intel 11th & 10th Gen Processors- M.2_1 slot (Key M), type 2242/2260/2280/22110 (Only Intel 11th Core processors support PCIe 4.0 x4 mode, this slot will be disabled for other CPUs)- M.2_2 slot (Key M), type 2242/2260/2280 (Intel 11th Core processors support PCIe 4.0 x4 mode; Intel 10th Core processors support PCIe 3.0 x4 mode)
- Intel Z590 Chipset- M.2_3 slot (Key M), type 2242/2260/2280 (supports PCIe 3.0 x4 mode)- M.2_4 slot (Key M), type 2242/2260/2280/22110 (supports PCIe 3.0 x4 & SATA modes)- 6 x SATA 6Gb/s ports
- Raid function for PCIe mode SSD in Intel Rapid Storage Technology is available with either 1.Intel SSDs installed in both CPU-attached and PCH-attached slots, or 2.any other 3rd party SSDs installed in PCH-attached slots.
- To enable Intel Optane Memory (Hybrid Storage device), it must be installed in PCH-attached slots with Intel Rapid Storage Technology.
- LAN:
- ​2 x Intel I225-V 2.5Gb Ethernet
- ASUS LANGuard
- Wireless Data Network:
- Intel Wi-Fi 6E
- 2x2 Wi-Fi 6E (802.11 a/b/g/n/ac/ax/az)
- Supports 2.4/5/6GHz frequency band
- Bluetooth v5.2 hardware ready
- USB Ports:
- ​Rear USB (Total 10 ports)- 2 x Thunderbolt 4 port(s) (2 x USB Type-C) with up to 5V/3A, 15W charging support- 6 x USB 3.2 Gen 2 port(s) (6 x Type-A)- 2 x USB 2.0 port(s) (2 x Type-A)
- Front USB (Total 9 ports)- 1 x USB 3.2 Gen 2x2 connector(s) (suppport(s) USB Type-C)- 2 x USB 3.2 Gen 1 header(s) support(s) additional 4 USB 3.2 Gen 1 ports- 2 x USB 2.0 header(s) support(s) additional 4 USB 2.0 ports
- Audio:
- ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4082- Impedance sense for front and rear headphone outputs- Supports: Jack-detection, Multi-streaming, Front Panel Jack-retasking- High quality 120 dB SNR stereo playback output and 113 dB SNR recording input- Supports up to 32-Bit/384 kHz playback
- Audio Features- SupremeFX Shielding Technology- ESS SABRE9018Q2C DAC/AMP- Gold-plated audio jacks- Rear optical S/PDIF out port- Premium Japanese audio capacitors- Audio cover
- Back I/O Ports:
- ​2 x Thunderbolt 4 USB Type-C port(s)
- 6 x USB 3.2 Gen 2 port(s) (6 x Type-A)
- 2 x USB 2.0 port(s) (2 x Type-A)
- 1 x HDMI port
- 1 x ASUS Wi-Fi Module
- 2 x Intel I225-V 2.5Gb Ethernet
- 5 x Gold-plated audio jacks
- 1 x Optical S/PDIF out port
- 1 x BIOS FlashBack button
- 1 x Clear CMOS button
- Internal I/O Ports:
- ​Fan and Cooling related - 1 x 4-pin CPU Fan header(s)- 1 x 4-pin CPU OPT Fan header(s)- 1 x 4-pin AIO Pump header(s)- 3 x 4-pin Chassis Fan header(s)- 1 x 4-pin H_AMP Fan header(s)- 1 x W_PUMP+ header(s)- 1 x 2-pin Water In header- 1 x 2-pin Water Out header- 1 x 3-pin Water Flow header
- Power related- 1 x 24-pin Main Power connector- 2 x 8-pin +12V Power connector
- Storage related- 4 x M.2 slots (Key M)- 6 x SATA 6Gb/s ports
- USB- 1 x USB 3.2 Gen 2x2 connector (support(s) USB Type-C)- 2 x USB 3.2 Gen 1 header(s) support(s) additional 4 USB 3.2 Gen 1 ports- 2 x USB 2.0 header(s) support(s) additional 4 USB 2.0 ports
- Miscellaneous- 3 x AURA Addressable Gen 2 header(s)- 1 x AURA RGB header(s)- 1 x FlexKey button- 1 x Front Panel Audio header (AAFP)- 1 x ReTry button- 1 x Speaker header- 1 x SPI TPM header (14-1pin)- 1 x Start button- 1 x 10-1 pin System Panel header- 1 x Thermal Sensor header
- ​Fan and Cooling related
- ASUS Special Features:
- Extreme OC Kit
- Extreme Engine Digi+
- ASUS Q-Design
- ASUS Thermal Solution
- ASUS EZ DIY
- AURA Sync
- ASUS HYDRANODE
- Software Features:
- ​ROG Exclusive Software- Mem Tweakit- RAMCache III- ROG CPU-Z- GameFirst VI- Sonic Studio III + Sonic Studio Virtual Mixer- Sonic Radar III- DTS Sound Unbound- Overwolf- BullGuard Internet Security (1-year full version)
- ASUS Exclusive Software
- Armoury Crate- AIDA64 Extreme (1 year full version)- AURA Creator- AURA Sync- Two-Way AI Noise Cancelation
- AI Suite 3- 5-Way Optimization with AI Overclocking
- TPU, EPU, DIGI+ Power Control, Fan Xpert 4
- Turbo app- EZ update
- AI Charger, DAEMON Tools, MyASUS, WinRAR, UEFI BIOS, MemTest86, AI Overclocking Guide
- ASUS EZ DIY- ASUS CrashFree BIOS 3- ASUS EZ Flash 3- ASUS UEFI BIOS EZ Mode
- FlexKey
- ​ROG Exclusive Software
- BIOS: 256 Mb Flash ROM, UEFI AMI BIOS
- Manageability: WOL by PME, PXE
- Accessories:
- ​Cables- 1 x ARGB RGB extension cable- 1 x RGB extension cable- 4 x SATA 6Gb/s cables
- Miscellaneous- 1 x ASUS Wi-Fi moving antennas- 1 x M.2 SSD screw package(s)- 1 x Q-connector- 1 x ROG key chain- 1 x ROG logo plate stickers- 1 x ROG Graphics card holder- 1 x ROG stickers- 1 x ROG thank you card
- Installation Media- 1 x Support DVD
- Documentation- 1 x User manual
- ​Cables
- Operating System: Windows 10 64-bit
- Form Factor:
- ​ATX Form Factor
- 12 inch x 9.6 inch ( 30.5 cm x 24.4 cm )
- *All images and descriptions are for illustrative purposes only. Visual representation of the products may not be perfectly accurate. Product specification, functions and appearance may vary by models and differ from country to country. All specifications are subject to change without notice. Although we endeavor to present the most precise and comprehensive information at the time of publication, a small number of items may contain typography or photography errors. Products may not be available in all markets. We recommend you to check with sales for exact offers.
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