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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.FOUR THIRDS
SENSORS
Micro Four Thirds sensors are the largest available in any unibody 360 3D camera. They maximize Insta360 Titans image quality, dynamic range, low-light performance and color depth, raising the bar for professional 360 3D cameras.
Unparalleled Clarity
Insta360 Titan is the first unibody VR camera to shoot at 11K mono and 10K 3D video, as well as 11K 360 photos in 3D and monoscopic formats. Professional 360 3D cameras have never captured anything this real.
Turn it up to 11
It takes a lot of pixels for 360 VR cameras to capture every angle at once. Insta360 Titan sets a new benchmark for professional 360 cameras with 11K resolution and ample 3.3-micron pixels. Thats seven times higher than 4K.
Day or Night
The best low-light performance among professional 360 3D cameras. Capture crisp, vibrant, noise-free VR, from dusk till dawn.
Diameter
228mm
Material
Aluminum alloy
Lenses
8 x 200o F3.2 fisheye lenses
Photos
Real-time / Post-processing Stitching
10560 x 5280 (11K 2D)
10560 x 10560 (11K 3D)
Video
Post-processing Stitching
10560 x 5280 at 30fps (11K 2D)
9600 x 9600 at 30fps (10K 3D)
7680 x 7680 at 50fps
7680 x 3840 at 60fps
5248 x 2624 at 120fps
10-Bit Video
7680 x 7680 at 30fps (8K 3D)
7680 x 3840 at 30fps (8K 2D)
Real-time Stitching
3840 x 3840 at 30fps (4K 3D)
3840 x 1920 at 30fps (4K 2D)
Photo Files
JPEG / DNG
Video Files
MP4
Video Coding
H264 and H265 in-camera, Pro RES 422 HQ is available when post stitching.
4K Live Streaming
Modes: Built-in Server / Custom Server / HDMI output
4K 2D or 3D at 29.97fps
Protocols: RTMP, RTSP, RTMPS, HLS
Simultaneous live streaming + recording for later 8K 3D production
8K Live Streaming
Using Insta360 8K Live
Modes: Built-in Server / Custom Server / SDI output
8K 2D at 29.97fps
Protocols: RTMP, RTMPS, RTSP
Simultaneous live streaming + recording of stitched 8K live stream
License and PC required
Storage Specification
9 Full-size SD Cards
ISO Range
100-6400
Exposure Modes
Auto, Manual, Lens-by-Lens Custom, Shutter Priority (photo only), ISO Priority (photo only), Set ISO Upper Limit (video only).
White Balance Modes
Automatic, manual
Photo Modes
Single shot / Burst (10 continuous shots) / Timelapse /
AEB (Auto Exposure Bracket, optional 3, 5, 7, and 9 photos for in-camera HDR photos)
Note: Both RAW and JPG can be selected for simultaneous shooting for synthetic HDR photos and all other photo modes.
Video Modes
Standard (i-Log is available) / Binning (i-Log is available)
Bitrate Per Lens
Up to 180Mbps
Power
19V 9A adapter
Battery Capacity
10000mAh removable battery
Operating Temperature
0 40oC
Related products
New Arrivals
Full product warranty
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