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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.• Boost your productivity by connecting two DisplayPort and one HDMI displays to single DisplayPort output with Multi-Stream Transport (MST) technology
• Provides multiple display modes for various applications such as Mirror mode* same content on each display, Extended mode with individual content on each display, and Panoramic Video Wall mode** which combines multiple monitors to use as one large display
Note: *Mirror mode using a NVIDIA Surround technology graphics adapter is limited to 2 displays. **Video Wall mode requires either a AMD Eyefinity, Intel, or NVIDIA Surround technology graphics adapter
• Total Bandwidth 32.4Gbps (Max): Supports one UHD 8K (7680 x 4320)@30Hz display, two 4K@60Hz displays, or three 4K (3840x2160)@30Hz or less display. Other resolution combinations which are less than or equal to 4K@30Hz will work also. For example, three 2K, three 1080p, 4K+2K+1080p etc.
*Note: The total combined bandwidth among all connected displays must NOT be exceeded the total bandwidth
• Compatible with DisplayPort 1.4 with MST graphics cards with AMD Eyefinity, Intel Collage or NVIDIA Surround technology
• Supports 4K HDR and HDCP 2.2
• Reset button allows re-detection of all the displays if any of the displays are not detected
• Plug-n-play, trouble-free set up without complicated hardware or driver installation
• Premium aluminum housing with embedded woven braided DisplayPort cable decreases surrounding interference and provides optimal video quality
Chipset:
VMM5320
Maximum resolution:
One screen 8K (7680 x 4320) at 30Hz and 7680x4320 at 60Hz YUV 4:2:0 with DSC (Display Stream Compression)
Two screen 4K at 60Hz / 5120x2880 at 60Hz (DSC)
Three screen 4K at 30Hz / 3840x2160 60Hz (DSC)
Compliant with DisplayPort 1.4 specifications
Display Modes:
Mirror, Extend, Panoramic video wall
-Note: AMD Eyefinity or NVIDIA Surround technology graphics adapter is required to support Panoramic Video Wall mode
Total Bandwidth 32.4Gbps:
Supports one UHD 8K (7680 x 4320) at 30Hz display, two 4K at 60Hz displays, one 4K at 60Hz display with two 4K at 30Hz displays, three 4K at 30Hz displays. Other resolution combinations which are less than or equal to 4K at 30Hz will work also. For example, three 2K, three 1080p, 4K+2K+1080p etc. -Note: The total combined bandwidth among all connected displays must NOT be exceeded
Product:
Color:
Black
Housing:
aluminum
Connector:
1x 20-pin, DisplayPort, Male, Input
2x 20-pin, DisplayPort, Female, Output
1x HDMI, Type-A, Female, Output
1x 5-pin, Micro USB, Female, Input (for power only)
1x Reset button
Environmental conditions:
Operating temperature:
32 to 104 degrees F
Storage temperature:
-4 to 158 degrees F
Relative humidity:
5% to 90% RH (non-condensing)
Certifications/Standards:
FCC, CE, RoHS
System Requirements
Desktop or laptop with an available DisplayPort 1.4 Dual mode output
AMD Eyefinity or NVIDIA Surround technology graphics adapter is required to support Panoramic Video Wall mode
Requires GPU / graphics card to support at least 3 external displays to use all 3 video outputs at the same time
Requires USB 3.0 power source of at least 5V/600mA
Note:
macOS is not supported. macOS currently does not support MST function and will only mirror the displays
Item Dimension (L inchxW inchxH inch)
5 x 1 x 3
Weight
1.00 lb
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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