Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.**Please note: packaging may vary ** We don t mince words when we say we absolutely love our Knorr Classic Brown Gravy Mix. Sure we re all about eating as much of its warming beefy goodness as we can during the holidays but there s always something extra-satisfying about digging into a heaping bowl of gravy regardless of what time of year it is. And we don t mean to brag but we have some pretty high standards for gravy. Our Classic Brown Gravy is a quick easy dinnertime staple. We ladle it over buttery mashed potatoes--skins on always--for an instantly hearty side. It s also the secret behind our super-satisfying Saucy Swedish Meatballs. Simmer meatballs in our Classic Brown Gravy Mix and tangy cranberry sauce to balance out the richness and serve over freshly cooked hot noodles or rice for an easy meal your little ones will rush to the dinner table for. Here at Knorr we know that making a great gravy or sauce can take hours. It takes time to roast the meat and collect the drippings before working it into a gravy on the stove. That s why our chefs take the effort to make sure all four of our country Gravy Mix taste like they took hours to make with no artificial flavors and no added MSG except those naturally occurring glutamates. Try mixing some turkey drippings into our Roasted Turkey Gravy Mix next Thanksgiving; we re positive your guests won t be able to tell the difference! Discover more quick and delicious dinner ideas at Knorr.com. Hundreds of recipes are available to help you find dinner inspiration. We at Knorr believe that good food matters and everyday meals can be just as magical as special occasions. Our products owe their taste and flavors to the culinary skills and passion of our chefs and we source high-quality ingredients to create delicious side dishes bouillons sauces gravies soups and seasonings enjoyed by families everywhere. Our promise Helping you make flavorful & balanced meals your family will love. Where will your Gravy Mix take you? For a Limited Time You may get one of these two designs.
Ingredients: Wheat Flour (wheat Flour, Niacin, Reduced Iron, Thiamin Mononitrate, Riboflavin, Folic Acid), Maltodextrin (corn, Potato), Salt, Corn Starch, Sugar, Yeast Extract, Caramel (for Color), Whey Protein Concentrate (milk), Natural Flavor, Guar Gum, High Oleic Sunflower Oil, Onion Powder, Disodium Guanylate, Disodium Inosinate, Hydrolyzed Vegetable Protein (corn, Soy, Wheat), Gum Arabic, Spices, Beef Fat*, Sulfites (used To Protect Quality).