Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The innovative hot-air circulation technology allows an even cooking of your food from all angles, which means you get crispier crunchier foods even with minimal cooking oils or completely oil free! This device will do much much more than fry, and with the growing popularity of these amazing items, you won’t soon run out of recipe ideas.
Not only is it a healthier alternative, it will also spare you from dealing with unwanted odors in your home. During the cooking process, which the unit is securely closed, it emits very little of the aromas we’ve all come to expect on cooking days.
The Digital Touch Panel makes it easy to operate your new AirFryer and Multicooker! There are even 7 pre-programmed cooking settings to ensure that your most popular fried foods can be made with ease and peace of mind. In addition, you have the ability to manually set your cooking program so that you have complete control of the cooking process.
Fry, Roast and Bake your favorite foods hassle-free. Simply load the tray with your foods, choose a setting, and enjoy healthy and delicious meals in no time! The revolutionary technology of the MegaChef 3.5 Quart AirFryer And Multicooker offers you a faster cooking process, resulting in juicier and healthier foods.
DELICIOUS MEALS IN A FRACTION OF THE TIME: The advanced technology of this Air Fryer will allow you to create fabulous and delicious meals in much less time as compared to traditional cooking methods. In addition to which, you won't need to mind the stove and be exposed to potentially painful and dangerous hot splattering oil as with traditional frying.
DESIGNED WITH YOU IN MIND: The Sleek Modern yet Compact Design of the Air Fryer brought to you by MegaChef add a touch of style and elegance to any kitchen or space.
HEALTHIER MEALS: With the Air Fryer from MegaChef, you can enjoy the same crispy and crunchy foods while having used only a small fraction of the oil traditionally required for such dishes as fried chicken, french fries, and other fried foods.
EASE OF USE AND CLEANING: The Air Fryer from MegaChef offers simplicity of use with 7 programmed cooking options as well as the ability to set your own cooking times to suit your needs.
COMPACT SPACE SAVING DESIGN: Measuring in at 12.5"" in Height, 12"" of Depth and 10"" of Width, this unit easily fits onto most kitchen counter tops and under most kitchen cabinets.