Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.XPower Powerpack 1500 is a portable power system that can supply up to 1500 watts of household electricity enough to run almost any electronic product or appliance you might connect to your wall outlet at home. XPower Powerpack 1500 consists of a battery pack that stores electrical energy, state-of-the-art electronics that convert 12 volts from the battery pack to household power, an AC power panel that contains two standard outlets, and a DC power panel that is used to run 12 volt products. These components are packaged into a rugged cart with a removable waist handle that allows XPower Powerpack 1500 to be wheeled from room-to-room or outdoors over rough terrain.
XPower Powerpack 1500 is an excellent alternative to a generator no noise, no fumes, no fuel, and no moving parts. With the accessories provided, recharge XPower Powerpack 1500 using utility power from your wall outlet, from your vehicle, or from a solar panel.
Features
- Powers AC products up to 1500 watts
- Easy to monitor, dual-outlet, AC panel
- Built-in 1500 watt inverter with protection features
- Industrial design
- Quick and easy to recharge
- One year warranty
115 volt AC Section | |
AC output power (10 minutes) | 1500 watts |
AC output power (continuous | 1350 watts |
AC surge power (max) | 3000 watts |
AC output voltage (nominal) | 115 volts |
AC output frequency | 60 +/- 4 Hz |
AC output waveform | Modified sine wave |
Inverter no-load current | 0.3 amps (battery drain with no load on inverter) |
12 Volt DC Section | |
Internal battery type | Sealed lead acid, AGM |
Internal battery capacity | 51 amp-hours |
Internal battery voltage (nominal) | 12 VDC |
DC power socket (circuit breaker) | 12 amps (automatic reset) |
Charging System | |
AC charger bulk charging current (max) | 5 amps |
Peak charging voltage (nominal) | 14.4 volts |
Float charge voltage (nominal) | 13.6 volts |
General Specifications | |
Operating/Storage temperature | 32°F - 104°F (0°C - 40°C) |
Inverter low battery alarm (nominal) | 10.7 volts |
Inverter low batter shutdown (nominal) | 10.0 volts |
WARNING: This product can expose you to chemicals including Diisononyl Phthalate (DINP) which is known to the State of California to cause cancer, and Di-isodecyl Phthalate (DIDP) which is known to the State of California to cause reproductive harm. For more information go to P65Warnings.ca.gov.
Quick Specs:
DC Connection Type = Cigarette Lighter | GFCI = Yes | Outlet Qty = 1 Duplex GFCI | Inverter Surge Rating = 3000w | Waveform = True Sine Wave | AC Connection Type = Outlet | Inverter Input Voltage = 12v | Inverter Output Voltage = 120v | Inverter Cont. Output Wattage = 1500w
Reference Material: