Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Synology Deep Learning NVR combines powerful video management system features with AI-powered analytics. Generate real-time statistics and alerts to act on issues immediately.
Actionable insights
Video footage is transformed into actionable insights with advanced deep learning-based analytics, enhancing security without requiring additional personnel.
On-prem recording and analytics
Powered by Synology DSM, footage is kept on the device, with options to flexibly backup or archive to other devices and locations.
Comprehensive VMS platform
DVA3221 is an all-in-one NVR solution, combining video recording, analysis, and advanced video management.
Action rules
Set up security policies so that when a condition is met, corresponding actions can be triggered automatically, reducing time and effort needed for manual interventions.
Easy to setup and operate
Designed to be simple for both administrators and operators, adding and managing cameras, navigating between live feeds and recordings, and configuring permissions and backup tasks are all straightforward. Built ontop of Synology DSM, graphical interfaces simplify complicated tasks, while still retaining flexibility.
CPU
CPU Model
Intel Atom C3538
CPU Architecture
64-bit
CPU Frequency
Quad Core 2.1 GHz
Hardware Encryption Engine (AES-NI)
Yes
GPU
GPU Model
NVIDIA GeForce GTX 1650
Notes
Display output is not supported.
Memory
System Memory
8 GB DDR4
Memory Module Pre-installed
8 GB (4 GB x 2)
Total Memory Slots
2
Maximum Memory Capacity
32 GB (16 GB x 2)
Notes
Please select Synology memory modules for optimum compatibility and reliability. Synology will not provide complete product warranty or technical support if non-Synology memory modules are used for memory expansion.
Synology reserves the right to replace memory modules with the same or higher frequency based on suppliers product life cycle status. Rest assured that the compatibility and stability have been strictly verified with the same benchmark to ensure identical performance.
Storage
Drive Bays
4
Maximum Drive Bays with Expansion Unit
14 (DX517 x 2)
Compatible Drive Type
3.5" SATA HDD
2.5" SATA HDD
2.5" SATA SSD
Maximum Internal Raw Capacity
64 TB (16 TB drive x 4) (Capacity may vary by RAID types)
Maximum Raw Capacity with Expansion Units
224 TB (16 TB drive x 14) (Capacity may vary by RAID types)
Maximum Single Volume Size
108 TB
Hot Swappable Drive
Yes
Notes
"Compatible drive type" indicates drives that have been tested to be compatible with Synology products. This term does not indicate the maximum connection speed of each drive bay.
The maximum raw capacity is not limited by the maximum single volume size. Synology NAS models may utilize capacities over the maximum single volume size as long as each volume created is below the limit.
Each internal volume (may consist of multiple drives) is expandable up to 108TB.
External Ports
RJ-45 1GbE LAN Port
4 (with Link Aggregation / Failover support)
USB 3.0 Port
3
eSATA Port
2
COM Port
1
Others
Wake on LAN / WAN
Yes
System Fan
120 mm x 120 mm x 1 pcs
Fan Speed Mode
Cool Mode
Quiet Mode
Full-Speed Mode
Power Recovery
Yes
Noise Level
28.3 dB(A)
Scheduled Power On / Off
Yes
Power Supply Unit / Adapter
250 W
AC Input Power Voltage
100 V to 240 V AC
Power Frequency
50/60 Hz, Single Phase
Power Consumption
43.92 W (Access)
28.43 W (HDD Hibernation)
British Thermal Unit
149.86 BTU/hr (Access)
97.01 BTU/hr (HDD Hibernation)
Notes
Power consumption is measured when it is fully loaded with Western Digital 1TB WD10EFRX hard drive(s).
Temperature
Operating Temperature
0oC to 40oC (32oF to 104oF)
Storage Temperature
-20oC to 60oC (-5oF to 140oF)
Relative Humidity
5% to 95% RH
Certification
FCC
CE
BSMI
EAC
VCCI
RCM
Environment
RoHS Compliant
Packaging Content
Main Unit X 1
Accessory Pack X 1
AC Power Cord X 1
RJ-45 LAN Cable X 2
Quick Installation Guide X 1
Optional Accessories
DDR4 ECC SODIMM: D4ECSO-2666-16G
Expansion Units: DX517
3.5" SATA HDD: HAT5300
2.5" SATA SSD: SAT5200
VisualStation: VS960HD/VS360HD
Surveillance Device License Pack
Notes
The original non-ECC memory modules must be removed before the optional ECC memory modules can be installed.
Surveillance Station
Video Analysis
Deep Video Analytics Feature
People and vehicle detection
People counting
Face recognition
Intrusion detection
Maximum Number of Deep Video Analytics Tasks
6
Maximum Number of Registrations Supported by Face Database
10,000
General Specifications
Maximum IP cam
32 (including 8 Free License)
Total FPS (H.264)
960 FPS at 720p (1280x720), 32 Channels
448 FPS at 1080p (1920x1080), 32 Channels
280 FPS at 3M (2048x1536), 28 Channels
190 FPS at 5M (2591x1944), 19 Channels
130 FPS at 4K (3840x2160), 13 Channels
Total FPS (H.265)
960 FPS at 720p (1280x720), 32 Channels
960 FPS at 1080p (1920x1080), 32 Channels
320 FPS at 3M (2048x1536), 32 Channels
200 FPS at 5M (2591x1944), 20 Channels
150 FPS at 4K (3840x2160), 15 Channels
Video Codec
H.264
H.264+
H.265
H.265+
MJPEG
MPEG-4
MxPEG (not supported by Deep Video Analytics tasks)
Audio Codec
AAC
AMR
G711
G726
PCM
Notes
Surveillance Station throughput is tested with Axis network camera, using continuous recording with live view from Surveillance Station and motion detection by camera. Live view and recording are sharing the same stream from the camera.
Total FPS may be affected by other services running at the same time (e.g., archive tasks performed by Archive Vault).
The maximum channel number also includes devices installed on Virtual DSM.
System Services
File System
Internal Drives
Btrfs
EXT4
Storage Management
Maximum Internal Volume Number
64
Supported RAID Type
Synology Hybrid RAID
Basic
JBOD
RAID 0
RAID 1
RAID 5
RAID 6
RAID 10
RAID Migration
Basic to RAID 1
Basic to RAID 5
RAID 1 to RAID 5
RAID 5 to RAID 6
Volume Expansion with Larger HDDs
Synology Hybrid RAID
RAID 10
RAID 1
RAID 5
RAID 6
Volume Expansion by Adding a HDD
Synology Hybrid RAID
JBOD
RAID 5
RAID 6 (with Expansion Unit)
Global Hot Spare Supported RAID Type
Synology Hybrid RAID
RAID 1
RAID 5
RAID 6
RAID 10
File Services
File Protocol
CIFS/AFP/NFS/FTP/WebDAV
Account and Shared Folder
Maximum Local User Accounts
2,048
Maximum Local Groups
256
Maximum Shared Folder
512
General Specifications
Networking Protocols
SMB1 (CIFS), SMB2, SMB3, NFSv3, NFSv4, NFSv4.1, NFS Kerberized sessions, iSCSI, HTTP, HTTPs, FTP, SNMP, LDAP, CalDAV
Supported Browsers
Google Chrome
Firefox
Supported Language
English, Deutsch, Franais, Italiano, Espaol, Dansk, Norsk, Svenska, Nederlands, , Polski, Magyar, Portugus do Brasil, Portugus Europeu, Trke, esk, , , , ,