Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Package Contents:
All Digital Electronic Charging
Industry recognized with the 2010 IBEX Innovation Award, ProNauticP employs our ProMar Digital Performance Charging Platform which combines all digital control and software-based power conversion technology with global energy management features. ProNauticP addresses the trend of incorporating and using more 12-volt electronics on-board today's power, sail, cruising and sport fishing boats. Boasting twelve digitally-controlled performance charging profiles with finger tip selection, ProNauticP fully charges, conditions, maintains and re-conditions batteries while extending battery life and maximizing battery reserve power performance. ProNauticP is Power Factor Corrected with auto-ranging global AC input allowing all models to operate off a standard household power connection. Featuring dual digital displays for real-time display of actual charging voltage and amperage and AC power-on diagnostics with pass or fail status in addition to discreet fault indication for mis-wiring or adverse battery bank conditions. Designed to provide more time on the water enjoying what you like most... boating.
ProMar Digital Performance Charging
ProMar Digital Charging Performance - 12 Selectable Profiles
Up to 12 performance & precision 4-stage charging profiles: Charge, Condition, Maintain and Re-condition. Automatic dockside power mode for 12 Volt DC lighting and appliances. Factory set for Flooded (Lead Acid) batteries. AGM, GEL selectable.
Power Factor Correction - Global AC Input
Auto-ranging (100-250VAC/50-60Hz) global AC input with reduced harmonic distortion allowing all models to operate off a household power outlet connection. ProNauticP consumes less power so more AC power is available on board.
Distributed On Demand Technology
Automatically senses and distributes 100% of available charging amps to any one bank or combination of all banks.
Digital Self-Calculating Absorption and Battery Health Re-Conditioning Mode
Automatically programs conditioning time based on discharge state of batteries. Automatically de-sulfates batteries after 21 days in the maintain mode, improving reserve power performance & extending battery life.
Conservation Energy Saver Mode
After 72 hours of not seeing a load greater than 5 amps, float voltage will be lowered consuming less energy during storage periods. (for flooded & sealed charge profiles)
Service and Fault Mode LED Indicators
Real time indication of wiring faults or adverse conditions that may impact the operation of a boat's charging system.
Automatic Fan Speed Control
Quiet operation. Innovative front exhaust prevents restriction of air flow and cooling.
Automatic Temperature Compensation and Built-in Safety
Remote temperature probe included - Ignition protected and current limiting. Designed and constructed to: Marine ULc 1236, CE, CTick and FCC Class B.
Package Contents:
ProNautic Charger
Parts package including:.
a. Owners/Installation Manual
b. Warranty Card
c. Temperature Probe
WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate (dehp) which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Quick Specs:
Charger Output - Amps = 20a | Charging Banks = 3 | Portable = No | Charger Input - Voltage = 120/240v | Charger Output Voltage = 12v
Reference Material: