Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.ROKK 10W Catch Waterproof Wireless Phone Charging Mat
Catch 10W is one of the most convenient ways to store and wirelessly charge your phone onboard indoors or out! Designed to install onto any flat surface, perfect for use on top of boat consoles.
Place your phone onto the center of the charging mat and start wirelessly charging.
The cleverly designed edging bumpers stop your phone from sliding out, and lets the mat Catch your phone from any angle!
Constructed from our Closed Cell EVA foam, Catch offers excellent shock absorption and anti-vibration for your phone while being extremely hard-wearing, waterproof, and self-draining, stopping bacteria and mildew from building up.
The catch is a part of our IPX6 waterproof 12/24V Qi-certified waterproof wireless charging range that enables wireless charging for the outdoor environment without phone charging cables.
Designed from the ground up, this is the world’s first waterproof wireless charge system created specifically for use on board, with the unique technology housed in an IPX6, fully encapsulated and sealed unit.
Our new upgraded 10W chargers are up to 60% faster and have been designed for the latest generation of power-hungry devices and apps.
Our improvements don’t just stop there, now featuring easier phone alignment with a larger charging area, and electrical componentry that has been enhanced to significantly improve your phone's charge times, even in the harshest outdoor environments.
With the same great look, ROKK Wireless is tried and tested in all corners of the globe in all weathers, and conditions.
Case Compatibility:
- ROKK wireless is designed to work with most slimline phone cases up to .11" (3mm)
Features:
- Compatible with all Qi Wirelessly charging electronics.
- Place your phone onto the center of the charging mat and instantly start wirelessly charging.
- Constructed from our Closed Cell EVA foam, Catch offers excellent shock absorption and anti-vibration for your phone while being extremely hard-wearing, waterproof, and self-draining, stopping bacteria and mildew from building up.
- The catch is a part of our IPX6 waterproof 12/24V Qi-certified waterproof wireless charging range that enables wireless charging for the outdoor environment without phone charging cables.
- Small and compact, our charging mat design suits any boat type, unlocking charging possibilities onboard.
- Simple Install with one easy cut (2.5” (65mm) hole saw) into your chosen mounting location, then peel off the 3M self-adhesive backing paper and firmly press down. Connect to a 12/24V power source.
- The catch is perfect for storing your other personal items such as wallets and keys as the charger will only begin to charge when a phone is placed on the mat.
Technical Specifications:
- Input Voltage Range - 10-30V DC (12/24V system)
- Input current max: - 2A
- Output Power: 10W (9V,1.1A)
- IPX6 Waterproof
- Qi-certified wireless charging
In the Box:
- Charging mat
- Wireless charger
- Instruction manual
*Sold as an Individual
Quick Specs:
Type = Chargers
Reference Material: