Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The PP4900 Series, PowerPods are a better option than bracket mounting. PowerPods provide a clean look of flush mounting with the advantage of a swivel base.
The trunion bracket that is supplied with marine electronics is not optimal. PowerPods have the advantage of protecting the back of the electronics from harsh saltwater spray. Most manufacturers do an excellent job of protecting the face of the display from water intrusion with sealed rubber push buttons. The back is generally not waterproof. They are expecting you to flush mount it into the console or a NavPod. The PowerPod also protects the plastic connectors and wires from deterioration caused by long term exposure to UV.
PowerPods for Sail are great for mounting on a flat surface. Perhaps under the dodger or aft end of the cockpit table especially on boats with dual wheels.
The Hi-Gloss Material
- NavPods are manufactured with a custom co-extruded acrylic capped ABS material. We use the absolute best UV resistant material that provides a very high gloss white finish that matches gel-coated fiberglass. The Gen3 enhancements now include a thicker gauge material that improves strength and provides for better structural rigidity.
The Waterproof Seal
- All NavPods are manufactured with a double gasket system providing an excellent watertight seal between the front and back of the NavPod for protection of your Marine Electronics. NavPods are made to withstand the harshest of wet offshore boating conditions. Gen3 enhancements include a thicker external silicone gasket with improved flush fit. The internal EPDM gasket is now 50% thicker and is not subject to "compression set" like many rubber compounds. This is important when you need to open the NavPod in the future to service your electronics.
The Nickel Chrome Plated Screws
- We use all stainless steel mounting hardware that is supplied with each NavPod. Large round head tamperproof screws have deeper sockets for the NavPod wrench for better holding ability when tightening than the previous screws. For Gen3 we provide nickel chrome-plated stainless steel tamperproof screws for security combined with a little bling!
The Manufacturing Process
- Heavy-gauge thermoforming is considered an art since many processes come into play. It all starts with the design and development of the tooling. We are fortunate to have experienced in-house design engineers who utilize CAD programs like Solidworks, Catia and AutoCad. Surfcam is used to interface with our CNC machining centers to produce quality tools with precision tolerances.
Our Commitment to Quality
- We are committed to producing the best possible waterproof housing for Marine Electronics. Now with two decades of experience under our belt, we are confident you will have years of trouble free service and a long lasting high gloss finish. We will stand behind our commitment by now offering a 10-year warranty on all new Gen3 NavPods.
Quick Specs:
Cut/Uncut = Cut | Mounting Style = Dash | Usable Face = NONE