Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.N2K Protect NMEA 2000 Network Guard
With more technically advanced, integrated, and “connected” boats, security becomes a major concern. Recent high-profile automotive hacks have highlighted security weaknesses in some CAN-based systems.
The NMEA Organisation has responded to this threat by establishing a Cyber Security Working Group to identify and mitigate the risks of maritime attacks
N2K Protect is the World’s first cyber security product, focused on NMEA 2000, to be developed as part of this NMEA initiative
N2K Protect is a self-contained, bus-powered, unobtrusive black box that receives and analyses all NMEA 2000 network data.
Key Functions:
- Test and validate the NMEA 2000 network during installation
- Tools for NMEA 2000 configuration and network monitoring/analysis
- Ongoing 24/7 monitoring and protection for the life of the vessel
Features:
- World’s first NMEA 2000 Cyber Security Device
- Tests & validates the NMEA 2000 network during installation
- Allows configuration of other NMEA 2000 devices
- View and analyze the NMEA 2000 network with device and PGN displays plus raw data logging
- 24/7 monitoring of the NMEA 2000 network
- An integrated WiFi antenna can create its own WiFi network or join the vessel’s wireless network
- Configuration and monitoring via built-in web interface
- 92dB internal buzzer for alerts
- Ability to generate SMS alert messages when used with a Digital Yacht 4GX or 5GX product for remote alerts
- Self-contained, bus-powered, unobtrusive IP54-rated black box
- Future-proof design, with easy-to-update firmware via web interface to keep unit aligned with current threats
User Installation & Interface:
- Simple physical installation – just “T” into the NMEA 2000 backbone. N2K Protect is network powered
- N2K Protect has a built-in wireless interface so any browser-enabled device can access its functionality – phone, iPad, tablet, or PC
- Simply search for its secure wireless network and log
- Capability to join another network on larger systems
- No complicated or proprietary apps