Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.MultiPlus 12/500 - 20-16 - 120V - VE. Bus UL Approved
The MultiPlus is a powerful true sine wave inverter, a sophisticated battery charger that features adaptive charge technology, and a high-speed AC transfer switch in a single compact enclosure. Next to these primary functions, the MultiPlus has several advanced features, as outlined below.
Parallel Operation and Three-Phase Capability
Up to six Multis can operate in parallel to achieve higher power output. In addition to parallel connection, three units can be configured for three-phase output.
PowerControl - Dealing with Limited Generator, Shore Side or Grid Power
With the Multi Control Panel, a maximum generator or shore current can be set. The MultiPlus will then take account of other AC loads and use whatever is extra for charging, thus preventing the generator or shore supply from being overloaded.
PowerAssist - Boosting the Capacity of Shore or Generator Power
This feature takes the principle of PowerControl to a further dimension. It allows the MultiPlus to supplement the capacity of the alternative source. Where peak power is often required only for a limited period, the MultiPlus will make sure that insufficient shore or generator power is immediately compensated for by power from the battery. When the load is reduced, the spare power is used to recharge the battery.
Four Stage Adaptive Charger and Dual-Bank Battery Charging
The main output provides a powerful charge to the battery system using advanced ‘adaptive charge’ software. The software fine-tunes the three-stage automatic process to suit the condition of the battery and adds a fourth stage for long periods of float charging. The adaptive charge process is described in more detail on the Charger datasheet and Victron's website under Technical Information. In addition to this, the MultiPlus will charge a second battery using an independent trickle charge output intended for a main engine or generator starter battery.
High Start-Up Power
It is needed to start high-inrush loads such as power converters for LED lamps, halogen lamps, or electric tools.
Search Mode
When Search Mode is ‘on’, the power consumption of the inverter in no-load operation is decreased by approx. 70%. In this mode, the Multi, when operating in inverter mode, is switched off in case of no load or very low load and switches on every two seconds for a short period. If the output current exceeds a set level, the inverter will continue to operate. If not, the inverter will shut down again.
Programmable Relay
By default, the programmable relay is set as an alarm relay, i.e. the relay will de-energize in the event of an alarm or a pre-alarm (inverter almost too hot, ripple on the input almost too high, battery voltage almost too low).
Remote On/Off/Charger On
Three pole connector.
On-Site System Configuring, Monitoring, and Control
After installation, the MultiPlus is ready to go. Some settings can be changed with DIP switches. 500/800/1200VA models: remote switch/battery charge voltage/inverter frequency/search mode. 1600/2000VA models: battery charge voltage/search mode. For more settings use VE-Config or the VE. Bus Smart dongle.
Remote Configuring and Monitoring
Install a Cerbo GX or other GX product to connect to the internet. Operational data can be stored and displayed on Victron's VRM (Victron Remote Management) website, free of charge. When connected to the internet, systems can be accessed remotely, and settings can be changed.
Specifications:
- PowerControl: Yes
- PowerAssist: Yes
- Transfer Switch (A): 16
Inverter Specifications:
- Input Voltage Range (V DC): 9,5 – 17 V, 19 – 33 V, 38– 66 V
- Output voltage: 230 VAC, ± 2% / Frequency 50 Hz ± 0,1%
- Continuous Output Power at 25°C (VA): 500
- Continuous Output Power at 25°C (W): 430
- Continuous Output Power at 40°C (W): 400
- Continuous Output Power at 65°C (W): 300
- Peak Power (W): 900
- Maximum Efficiency (%): 90 / 91 / 92%
- Zero Load Power (W): 6 / 6 / 7W
- Zero Load Power in Search Mode (W): 2 / 2 / 3W
Charger Specifications:
- AC Input: Input voltage range: 187-265 VAC / Input frequency: 45 – 65 Hz
- Charge Voltage Absorption (V DC): 14,4 / 28,8 / 57,6
- Charge Voltage Float (V DC): 13,8 / 27,6
- Storage Mode (V DC): 13,8 / 27,6 / 55,2
- Charge Current House Battery (A): 20 / 10 / 6 A
- Charge Current Starter Battery (A): 1A (12 V and 24 V models only)
- Battery Temperature Sensor: Yes
General Specifications:
- Programmable Relay: Yes (1x)
- Protection: a - g
- VE.Bus Communication Port: For parallel and three-phase operation, remote monitoring and system integration (RJ45-splitter ASS030065510 needed for 500 / 800 / 1200 VA models)
- Remote On-Off: On/off/charger only
- DIP Switches: Yes
- Internal DC Fuse: 125 / 60 /30 A
- Operating Temperature Range: -40 - +65°C / -40 to 150°F (fan-assisted cooling), Humidity (non-condensing) max 95%
Enclosure Specifications:
- Common Characteristics: Material & Color: aluminum (blue RAL 5012) / Protection category: IP 21
- Battery-Connection: 16 / 10 / 10 mm²
- 230 V AC-Connection: G-ST18i connector
- Weight: 4,4 kg
- Dimensions (H x W x D): 311 x 182 x 100 mm / 12.2 x 7.2 x 3.9 in.
Standards:
- Safety: EN-IEC 60335-1, EN-IEC 60335-2-29, EN 62109-1
- Emission, Immunity: EN 55014-1, EN 55014-2, EN-IEC 61000-3-2, EN-IEC 61000-3-3, IEC 61000-6-1, IEC 61000-6-2, IEC 61000-6-3
- Automotive Directive: ECE R10-5
- Can be adjusted to 60Hz and 240V
- Protection: Output short circuit, Overload, Battery voltage too high, Battery voltage too low, Temperature too high, 230VAC on inverter output, Input voltage ripple too high
- Non-linear load, crest factor 3:1
- Up to 25°C ambient
- A programmable relay that can be set for General alarm, DC under voltage or generator start/stop signal function, AC rating: 230V/4A, DC rating: 4A up to 35VDC, 1A up to 60VDC
- Remote/battery charge voltage/inverter frequency/search mode
- Battery charge voltage/search mode
Quick Specs:
Charger Input - Voltage = NONE | Charger Output - Amps = NONE | Charger Output Voltage = NONE | Charging Banks = NONE | Inverter Cont. Output Wattage = NONE | Inverter Input Voltage = NONE | Inverter Output Voltage = NONE | Outlet Qty = NONE
Reference Material: