Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.MultiPlus 12/3000 - 120-50 - 230V - VE.Bus
The MultiPlus, as the name suggests, is a combined inverter and charger in one elegant package. Its many features include a true sine wave inverter, adaptive charging, hybrid PowerAssist technology, and multiple system integration features.
Two AC Outputs
The main output has no-break functionality. The MultiPlus takes over the supply to the connected loads in the event of a grid failure or when shore/generator power is disconnected. This happens so fast (less than 20 milliseconds) that computers and other electronic equipment will continue to operate without disruption.
The second output is live only when AC is available on the input of the MultiPlus. Loads that should not discharge the battery, like a water heater, for example, can be connected to this output (a second output is available on models rated at 3 kVA and more).
Virtually Unlimited Power Thanks to Parallel Operation
Up to 6 Multis can operate in parallel to achieve a higher power output. Six 24/5000/120 units, for example, will provide 25 kW / 30 kVA output power with 720 AMP charging capacity.
Three Phase Capability
In addition to parallel connections, three units of the same model can be configured for three-phase output. But that’s not all up to 6 sets of three units can be connected in parallel for a 75 kW / 90 kVA inverter and more than 2000 Amp charging capacity.
PowerControl - Dealing with Limited Generator, Shore Side or Grid Power
The MultiPlus is a very powerful battery charger. It will therefore draw a lot of current from the generator or shoreside supply (nearly 10 A per 5 kVA Multi at 230 VAC). With the Multi Control Panel, a maximum generator or shore current can be set. The MultiPlus will then take account of other AC loads and use whatever is extra for charging, thus preventing the generator or shore supply from being overloaded.
PowerAssist - Boosting the capacity of shore or generator power
This feature takes the principle of PowerControl to a further dimension. It allows MultiPlus to supplement the capacity of the alternative source. Where peak power is often required only for a limited period, the MultiPlus will make sure that insufficient shore or generator power is immediately compensated for by power from the battery. When the load reduces the spare power is used to recharge the battery.
Solar energy: AC Power is Available Even During a Grid Failure
The MultiPlus can be used in off-grid as well as grid-connected PV and other alternative energy systems. Loss of mains detection software is available.
System Configuring:
- In the case of a stand-alone application, if settings have to be changed, this can be done in a matter of minutes with a DIP switch setting procedure
- Parallel and three-phase applications can be configured with VE.Bus Quick Configure and VE.Bus System Configurator software
- Off-grid, grid-interactive, and self-consumption applications, involving grid-tie inverters and/or MPPT Solar Chargers can be configured with Assistants (dedicated software for specific applications)
On-site Monitoring and Control
Several options are available: Battery Monitor, Multi Control Panel, Color control for GX or other GX devices, smartphone, tablet (Bluetooth Smart), laptop, or computer (USB or RS232).
Remote Monitoring and Control
Color Control GX or other GX devices. Data can be stored and displayed on our VRM (Victron Remote Management) website, free of charge.
Remote Configuring
When connected to the Ethernet, systems with a Color Control GX or other GX device can be accessed, and settings can be changed remotely
Specifications:
- PowerControl: Yes
- PowerAssist: Yes
- Transfer Switch (A): 16 or 50
Inverter Specifications:
- Input Voltage Range (V DC): 9,5 – 17 V 19 – 33 V 38 – 66 V
- Output: Output voltage: 230 VAC, ± 2% / Frequency 50 Hz ± 0,1%
- Continuous Output Power at 25°C (VA): 3000
- Continuous Output Power at 25°C (W): 2400
- Continuous Output Power at 40°C (W): 2200
- Continuous Output Power at 65°C (W): 1700
- Peak Power (W): 6000
- Maximum Efficiency (%): 93 / 94 / 95
- Zero Load Power (W): 20 / 20 / 25
- Zero Load Power in AES Mode (W): 15 / 15 / 20
- Zero Load Power in Search Mode (W): 8 / 10 / 12
Charger Specifications:
- AC Input: Input voltage range: 187-265 VAC / Input frequency: 45 – 65 Hz / Power factor: 1
- Charge Voltage Absorption (V DC): 14,4 / 28,8 / 57,6
- Charge Voltage Float (V DC): 13,8 / 27,6 / 55,2
- Storage Mode (V DC): 13,2 / 26,4 / 52,8
- Charge Current House Battery (A): 120 / 70 / 35
- Charge Current Starter Battery (A): 4 (12 V and 24 V models only)
- Battery Temperature Sensor: Yes
General Specifications:
- Auxiliary Output: Yes (16A)
- Programmable Relay: Yes
- Protection: a - g
- VE.Bus Communication Port: For parallel and three-phase operation, remote monitoring, and system integration
- General purpose com. Port: Yes
- Remote On-Off: Yes
- Common Characteristics: Operating temp. range: -40 to +65°C (fan-assisted cooling) / Humidity (non-condensing): max 95%
Enclosure Specifications:
- Common Characteristics: Material & Color: aluminum (blue RAL 5012) / Protection category: IP 21
- Battery-Connection: Four M8 bolts (2 plus and 2 minus connections)
- 230 V AC-Connection: Screw terminals 13mm^2 (6 AWG) M6 bolts
- Weight (kg): 18
- Dimensions (hxwxd in mm): 362 x 258 x 218
Standards
- Safety: EN-IEC 60335-1, EN-IEC 60335-2-29, IEC 62109-1
- Emission, Immunity: EN 55014-1, EN 55014-2, EN-IEC 61000-3-2, EN-IEC 61000-3-3, IEC 61000-6-1, IEC 61000-6-2, IEC 61000-6-3
- Road Vehicles: 12V and 24V models: ECE R10-4
- Anti-Islanding: See Victron's website
- Can be adjusted to 60 HZ. 120 V models available on request
- Protection Key: Output short circuit, overload, battery voltage too high, battery voltage too low, temperature too high, 230 VAC on the inverter output, input voltage ripple is too high
- Non-linear load, crest factor 3:1
- Up to 25°C ambient
- Switches off when no external AC source is available
- Programmable Relay That Can, Among Other Things, Be Set for General Alarm Including DC Undervoltage or genset start/stop function / AC rating: 230 V/4A / DC rating: 4 A up to 35 VDC, 1 A up to 60 VDC / A.o. to communicate with a lithium-ion battery BMS
Quick Specs:
Charger Input - Voltage = NONE | Charger Output - Amps = NONE | Charger Output Voltage = NONE | Charging Banks = NONE | Inverter Cont. Output Wattage = NONE | Inverter Input Voltage = NONE | Inverter Output Voltage = NONE | Outlet Qty = NONE
Reference Material: